Messaging a Buyer
I currently have to message each buyer separately by clicking on the order id, their name, cut and paste my message, and send. Is there a way to automatically send the buyer a message each time they purchase one of our products? Thank you in advance.
Messaging a Buyer
I currently have to message each buyer separately by clicking on the order id, their name, cut and paste my message, and send. Is there a way to automatically send the buyer a message each time they purchase one of our products? Thank you in advance.
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Seller_JELEnXFOrnw4L
Don't email messages to the buyers !!!
Seller_OvL8C4BJWiuS9
Why are you messaging buyers? Unless it is order related (which if you are messaging all of them), it seems it is not. That is against policy and a sure way to get you suspended.
Seller_Hi7wbO2Kbo6bl
I will add one more voice.
Sellers have been suspended for sending messages with every order.
Amazon wants those messages sent only when essential -- when something out of the usual is to transpire.
Furthermore -- buyers don't want more messages!
Seller_rI7BZIczK8iAC
Besides of the fact that it is not allowed, 90% of the buyers have opted out from receiving harassing and begging for reviews messages. So, you send it or not - they don't see it.
Seller_kIukTwdhvntAp
As others have noted, your account is the poster child for the phrase (altered slightly) 'dead account walking'.
What is in your future if you keep doing this ---
Tiff_Amazon
Hi @Seller_hWt0vzqQIK6Lp:
Tiff here from Amazon. I wanted to welcome you to the Seller Forums and thank you for sharing a new discussion topic. You've received quite a few tips from fellow sellers in this thread, and I wanted to be sure that you had Amazon's guidance on messaging, too.
It is not necessary for you to send separate shipment notifications or tracking numbers using Buyer-Seller Messaging since Amazon sends those on your behalf when you confirm a shipment from the Manage Orders page. In general, you can contact buyers only to complete orders or to respond to customer service questions.
Here are some related help pages that dive into more detail on the buyer-seller messaging tool:
- Buyer-Seller Messaging Service overview
- Communicate with buyers using the Buyer-Seller Messaging Service
- Buyer-Seller Messages FAQ - the page also notes that there are daily message limits
Does this help?
