Expand your business to 100+ countries and get your account blocked
Hello Amazon.
My account has been deactivated and I believe it was by mistake.
The only thing I did was follow Amazon's rules.
I received several emails from Amazon with the offer:
Go global with FBA
Grow your business at home and abroad with Fulfillment by Amazon's suite of solutions.
Sell worldwide
At no extra charge, the FBA Export program can help you expand your business to more than 100 countries and regions. Use your FBA inventory in US fulfillment centers to fulfill orders from all over the world. Amazon ships your eligible products worldwide at no extra cost to you.
When we moved to Pan-European FBA, it allowed us to have product in fulfillment centers nearest to the customer. Because we're not paying any additional fees for that, we're able to be extremely competitive on our pricing.
– Zamir Cajee, CEO, iQualTech
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© 2024 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210
After numerous and persistent offers from Amazon to start selling in other countries as well, I followed the instructions from Amazon and activated several sales channels including - UK, Australia and Japan.
And after a few days from Amazon Japan I received a request to provide supporting documents, I sent a statement from a Japanese Bank Account (Payoneer statement). A few days later Amazon Japan responded that I was allegedly involved in a fraudulent system and my account will remain blocked.
Due to the blocking of the Japan Account - my US account is blocked too.
You can see that I complied with all the requirements. I ask you to help me unblock the account and continue cooperation.
Sincerely
Expand your business to 100+ countries and get your account blocked
Hello Amazon.
My account has been deactivated and I believe it was by mistake.
The only thing I did was follow Amazon's rules.
I received several emails from Amazon with the offer:
Go global with FBA
Grow your business at home and abroad with Fulfillment by Amazon's suite of solutions.
Sell worldwide
At no extra charge, the FBA Export program can help you expand your business to more than 100 countries and regions. Use your FBA inventory in US fulfillment centers to fulfill orders from all over the world. Amazon ships your eligible products worldwide at no extra cost to you.
When we moved to Pan-European FBA, it allowed us to have product in fulfillment centers nearest to the customer. Because we're not paying any additional fees for that, we're able to be extremely competitive on our pricing.
– Zamir Cajee, CEO, iQualTech
We hope you found this message to be useful. However, if you'd rather not receive future emails of this sort, please unsubscribe.
© 2024 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210
After numerous and persistent offers from Amazon to start selling in other countries as well, I followed the instructions from Amazon and activated several sales channels including - UK, Australia and Japan.
And after a few days from Amazon Japan I received a request to provide supporting documents, I sent a statement from a Japanese Bank Account (Payoneer statement). A few days later Amazon Japan responded that I was allegedly involved in a fraudulent system and my account will remain blocked.
Due to the blocking of the Japan Account - my US account is blocked too.
You can see that I complied with all the requirements. I ask you to help me unblock the account and continue cooperation.
Sincerely
33件の返信
Seller_OvL8C4BJWiuS9
Sorry, but this is not Amazon, just a forum of other sellers.
Also, who is Zamie Cajee, CEO, IQualTech?
Seller_OvL8C4BJWiuS9
So, I am confused as to why you think this falls on Amazon? From your post, it sounds like you followed someone else's rules.
Seller_LKp4qQvic35Qv
I will try to explain:
- Zamir Cajee, CEO, iQualTech is a feedback from a satisfied customer.
Seller_OvL8C4BJWiuS9
Ok, that clears that up-now, what was the URL this came from?
Seller_OvL8C4BJWiuS9
Have you created a case with seller support? You probably have to start with Japan's support.
Seller_LKp4qQvic35Qv
Yes, of course, I contacted amazon Japan in the first place.
I have already received a reply in Japanese : here is their reply.
平素は Amazon をご利用いただき、誠にありがとうございます。
お送りいただいた情報を受領いたしましたが、アカウントの再開を見送らせていただくことになりました。出品者様のアカウントをお調べしたところ、出品者様の Amazon 出品用アカウントは、Amazon の購入者、他の販売パートナー、および Amazon ストアに損害をもたらす虚偽行為、不正行為、または違法行為に関与していることが判明しました。
この措置が講じられた理由
Amazon サービスビジネスソリューション契約の第 3 項に従って、Amazon 出品用アカウントは停止されました。
「アカウント健全性の確認」にアクセスして、アカウント健全性に関する Amazon のポリシーをご確認ください。
https://sellercentral.amazon.co.jp/gp/help/G200205250
「出品者利用規約および出品者行動規範」に関する Amazon のポリシーもあわせてご覧ください。
https://sellercentral.amazon.co.jp/gp/help/G1801
この件に関して E メールをさらに送信いただきましても、返信を差し上げられない可能性がありますのでご了承ください。
Amazon.co.jp
Seller_OvL8C4BJWiuS9
The kiss of death-"we may be able to respond further".
Have you reached out US support?
Seller_LKp4qQvic35Qv
この件に関して E メールをさらに送信いただきましても、返信を差し上げられない可能性がありますのでご了承ください。
- Please note that further emails regarding this matter may not receive a reply.
Seller_LKp4qQvic35Qv
Have you reached out US support?
Yep
Your support request has been sent. We answer most emails in less than 24 hours.
Seller_LImVvUWeyiCfQ
"from Amazon Japan I received a request to provide supporting documents, I sent a statement from a Japanese Bank Account (Payoneer statement)."
Exactly what supporting documents did Amazon Japan request? Did you send everything that was requested?
Seller_LKp4qQvic35Qv
This is very strange, of course.
My amazon US account was deactivated right after my amazon Japan account, and on my request to explain what happened, amazon US wrote that I should first solve the issue with Japan and only then solve the problem in US.
Jp wrote that he will not respond to me.
And Boom - I'm trapped. Finish sales - because of what?))))))
Hahaha, that's weirdly and sad.
Roxy_Amazon
Hello Nice_One_Life,
Thank you so much for sharing your issue here with us. The community and I are here to help you!
"And after a few days from Amazon Japan I received a request to provide supporting documents, I sent a statement from a Japanese Bank Account (Payoneer statement). A few days later Amazon Japan responded that I was allegedly involved in a fraudulent system and my account will remain blocked.
Due to the blocking of the Japan Account - my US account is blocked too."
I understand managing a global account across multiple countries can be challenging. When you have accounts in different marketplaces, it's important to stay on top of each one closely. If one marketplace requests documentation from you, it's crucial that you submit it as soon as possible to avoid account deactivation.
It's unfortunate to hear that your accounts were deactivated. I know that can be frustrating, but don't worry, we can work through this step-by-step.
First, let's focus on reactivating the international account that caused all the issue, the Japanese one. Once that's taken care of, we can then request the reactivation of your main account.
To access your international accounts, click on the name of your store in the white bar next to the "Amazon Seller Central" logo. This dropdown will show all the countries you're registered in. Take a look at the Performance Notifications for each international account to understand why that specific one was deactivated, and then submit the required documentation to get it reactivated.
As soon as we have that international account back up and running, we can move forward with getting your main account reactivated as well. If there are any marketplaces you no longer wish to sell in, after all accounts are active, close out those accounts to prevent future issues.
Please feel free to send over the Performance Notification received on the Japanese account informing about the deactivation. I'd be happy to review it with you and provide guidance on the next steps to get everything back in order and the account reinstated.
For more information, please access the following pages:
I know dealing with account deactivations can be stressful, but we'll get through this.
Best,
-Roxy
