Can a Buyer Remove a Granted A-Z Claim after order amount refunded ?
Hello
Can a Buyer Remove a Granted A-Z Claim? as the order amount has been refunded already.
Can a Buyer Remove a Granted A-Z Claim after order amount refunded ?
Hello
Can a Buyer Remove a Granted A-Z Claim? as the order amount has been refunded already.
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SEAmod
Hello @Seller_AySdMl04Dl5AS
Thank you for visiting the seller forums to ask your question.
Can a buyer remove a granted A-to-z claim after the related order is refunded? I am sorry, but normally no, the claim cannot be removed after it is refunded.
The way to avoid having claims awarded to a buyer is to monitor requests for help with an order. Replying quickly and working with the buyer is the best way to avoid A-to-z claims. We prefer that the third party sellers work with the buyer to resolve issues before a claim is filed. If you have more questions, please post back here.
Thank you for selling on Amazon.
Susan
