Inactive Account
Hello everyone, my account has been inactive due to issues with my credit card, as I had it frozen temporarily due to suspicious charges. Now that I've reactivated it and resolved the credit card issues, the account still shows as inactive. It says I need to provide my business address and phone number, but when I click the link to update, it takes me to the screen shown in the photo above. When I hit continue it directs me to a link to “begin verification in north america” then directs me another link to “reactivate account”. But when I clicked it, it then leads me to this page (as shown above) again.
Has anyone had this issue before?
Inactive Account
Hello everyone, my account has been inactive due to issues with my credit card, as I had it frozen temporarily due to suspicious charges. Now that I've reactivated it and resolved the credit card issues, the account still shows as inactive. It says I need to provide my business address and phone number, but when I click the link to update, it takes me to the screen shown in the photo above. When I hit continue it directs me to a link to “begin verification in north america” then directs me another link to “reactivate account”. But when I clicked it, it then leads me to this page (as shown above) again.
Has anyone had this issue before?
6件の返信
Seller_CRDAhR81cChsR
It’s really frustrating trying to get help with this issue. I contacted Amazon support about my seller account, but instead of resolving the problem, they sent me a link to email Amazon support. Unfortunately, the link just took me back to the “inactive account” page again.
I tried to fix it myself, but I keep getting redirected to the same “inactive account” page. It’s extremely frustrating! I have an order to fulfill, but I can’t log into my account. Now, my account might be impacted because I’m unable to manage the order on time. This is unbelievable!
Ricardo_Amazon
Hello @Seller_CRDAhR81cChsR,
Ricardo from Amazon here.
Would you mind trying the following link?
Let me know if it works, if not I will continue to troubleshoot this for you.
