I can't get a response to my appeal.
Hello! I filed an appeal against the blocking of my seller account. When filing an appeal, the message stated that it would take 1-2 days to review my appeal. After 14 days, my appeal was not reviewed. I wrote to the support service, they said to write an appeal. A vicious circle. Why is the review period of my appeal being delayed? Has anyone encountered this problem? Where and to whom else can I write in this situation? Please help me solve my problem.
I can't get a response to my appeal.
Hello! I filed an appeal against the blocking of my seller account. When filing an appeal, the message stated that it would take 1-2 days to review my appeal. After 14 days, my appeal was not reviewed. I wrote to the support service, they said to write an appeal. A vicious circle. Why is the review period of my appeal being delayed? Has anyone encountered this problem? Where and to whom else can I write in this situation? Please help me solve my problem.
4件の返信
Ebisu_Amazon
Dear Mikhail_Kachkovskiy,,
This is Elon from Amazon.
I understand your concern regarding the delayed appeal review process.
I sincerely apologize for any inconvenience this may have caused.
Regarding your case, may I kindly ask if you have checked your Performance Notifications?
The results of appeal reviews are typically available there for your reference.
If you have any questions about the Performance Notifications or how to reactivate your account, please contact a specialist through the [Contact Us] button on your Account Health Dashboard.
We hope this information is helpful to you.
Best regards,
Elon
Amazon
Seller_QHJgVDBts0ko3
Hello! I received a message that the support service does not have enough information to reactivate my account. But what information exactly is insufficient was not specified. Please clarify what information from the information I provided did not satisfy the support service employees and what additional information do I need to provide?
Seller_3Sc895Ug1Oj3x
Same issue here. Gave them Comcast/Xfinity Internet Bill which matches all of the required parameters, but they refuse it. I get no feedback as to what is missing. There is no support or person to talk to either.
Abella_Amazon
Hello @Seller_QHJgVDBts0ko3,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about appeal rejection.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
Appeals often face rejection due to sellers not accurately identifying the root cause or proposing weak preventive measures. For a successful appeal, sellers must clearly explain how the violation occurred, detail the exact reasons behind it, and outline strong preventive actions to prevent future incidents.
However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team at the time of account deactivation.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
