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Seller_oDkFVhRRmV47O

Inaccurate Shipping adjustment $360+ for DHL !

I am in upstate NY where shipping to Canada is very affordable. I shipped a small laptop to buyer via DHL with estimated cost of $38. I received a shipping adjustment of over $360 due to weight adjustment of 2lb and depth of box 4inch difference. I calculated those numbers directly into DHL website and shows $164, of which I'm sure I am not getting the Amazon discount on shipping. Even without that discount, thats over $200 difference.

I tried a dispute/case with Amazon seller support and just get the same response that its due to dimensional differences and I agreed to DHL to recalculate and rebill charges. I ask for the itemized bill/invoice from DHL with breakdown of charges so I can review why its such a substantial adjustment, but I just get the same copy and paste answer each time, no responding directly to my questions. So somehow I am left with paying $400 to ship a small computer a few 100 miles away.

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タグ:配送料, 配送料
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Seller_oDkFVhRRmV47O

Inaccurate Shipping adjustment $360+ for DHL !

I am in upstate NY where shipping to Canada is very affordable. I shipped a small laptop to buyer via DHL with estimated cost of $38. I received a shipping adjustment of over $360 due to weight adjustment of 2lb and depth of box 4inch difference. I calculated those numbers directly into DHL website and shows $164, of which I'm sure I am not getting the Amazon discount on shipping. Even without that discount, thats over $200 difference.

I tried a dispute/case with Amazon seller support and just get the same response that its due to dimensional differences and I agreed to DHL to recalculate and rebill charges. I ask for the itemized bill/invoice from DHL with breakdown of charges so I can review why its such a substantial adjustment, but I just get the same copy and paste answer each time, no responding directly to my questions. So somehow I am left with paying $400 to ship a small computer a few 100 miles away.

タグ:配送料, 配送料
20
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Dominic_Amazon

Hi @Seller_oDkFVhRRmV47O,

Dominic from Amazon here, happy to help! Thank you for the in-depth information on this. Can you please provide me with the case ID you submitted for this? I would like to escalate internally.

Best,

Dominic

10
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Seller_oDkFVhRRmV47O

Inaccurate Shipping adjustment $360+ for DHL !

I am in upstate NY where shipping to Canada is very affordable. I shipped a small laptop to buyer via DHL with estimated cost of $38. I received a shipping adjustment of over $360 due to weight adjustment of 2lb and depth of box 4inch difference. I calculated those numbers directly into DHL website and shows $164, of which I'm sure I am not getting the Amazon discount on shipping. Even without that discount, thats over $200 difference.

I tried a dispute/case with Amazon seller support and just get the same response that its due to dimensional differences and I agreed to DHL to recalculate and rebill charges. I ask for the itemized bill/invoice from DHL with breakdown of charges so I can review why its such a substantial adjustment, but I just get the same copy and paste answer each time, no responding directly to my questions. So somehow I am left with paying $400 to ship a small computer a few 100 miles away.

49件の閲覧
6件の返信
タグ:配送料, 配送料
20
返信
user profile
Seller_oDkFVhRRmV47O

Inaccurate Shipping adjustment $360+ for DHL !

I am in upstate NY where shipping to Canada is very affordable. I shipped a small laptop to buyer via DHL with estimated cost of $38. I received a shipping adjustment of over $360 due to weight adjustment of 2lb and depth of box 4inch difference. I calculated those numbers directly into DHL website and shows $164, of which I'm sure I am not getting the Amazon discount on shipping. Even without that discount, thats over $200 difference.

I tried a dispute/case with Amazon seller support and just get the same response that its due to dimensional differences and I agreed to DHL to recalculate and rebill charges. I ask for the itemized bill/invoice from DHL with breakdown of charges so I can review why its such a substantial adjustment, but I just get the same copy and paste answer each time, no responding directly to my questions. So somehow I am left with paying $400 to ship a small computer a few 100 miles away.

タグ:配送料, 配送料
20
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Inaccurate Shipping adjustment $360+ for DHL !

投稿者:Seller_oDkFVhRRmV47O

I am in upstate NY where shipping to Canada is very affordable. I shipped a small laptop to buyer via DHL with estimated cost of $38. I received a shipping adjustment of over $360 due to weight adjustment of 2lb and depth of box 4inch difference. I calculated those numbers directly into DHL website and shows $164, of which I'm sure I am not getting the Amazon discount on shipping. Even without that discount, thats over $200 difference.

I tried a dispute/case with Amazon seller support and just get the same response that its due to dimensional differences and I agreed to DHL to recalculate and rebill charges. I ask for the itemized bill/invoice from DHL with breakdown of charges so I can review why its such a substantial adjustment, but I just get the same copy and paste answer each time, no responding directly to my questions. So somehow I am left with paying $400 to ship a small computer a few 100 miles away.

タグ:配送料, 配送料
20
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Dominic_Amazon

Hi @Seller_oDkFVhRRmV47O,

Dominic from Amazon here, happy to help! Thank you for the in-depth information on this. Can you please provide me with the case ID you submitted for this? I would like to escalate internally.

Best,

Dominic

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Dominic_Amazon

Hi @Seller_oDkFVhRRmV47O,

Dominic from Amazon here, happy to help! Thank you for the in-depth information on this. Can you please provide me with the case ID you submitted for this? I would like to escalate internally.

Best,

Dominic

10
user profile
Dominic_Amazon

Hi @Seller_oDkFVhRRmV47O,

Dominic from Amazon here, happy to help! Thank you for the in-depth information on this. Can you please provide me with the case ID you submitted for this? I would like to escalate internally.

Best,

Dominic

10
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう