Amazon bot gone wild. Listed a book under jackets and coats. What to do?
Today I discovered a search suppressed warning. Of course, I looked at how to take care of the issue. Looks like somehow Amazon categorized it under 'jackets and coats' I assume because I mentioned mine has a dust jacket (meaning a plastic protective cover that goes over the dust jacket of a book). So how it's asking me for the color map, color, and what gender it is for. How the heck do I fix this issue when Amazon has somehow listed my product as the completely wrong product type? I list through ArtOfBooks so there is no way I listed this in the 'jacket and coats' department. Has anyone else had something like this happen?
Amazon bot gone wild. Listed a book under jackets and coats. What to do?
Today I discovered a search suppressed warning. Of course, I looked at how to take care of the issue. Looks like somehow Amazon categorized it under 'jackets and coats' I assume because I mentioned mine has a dust jacket (meaning a plastic protective cover that goes over the dust jacket of a book). So how it's asking me for the color map, color, and what gender it is for. How the heck do I fix this issue when Amazon has somehow listed my product as the completely wrong product type? I list through ArtOfBooks so there is no way I listed this in the 'jacket and coats' department. Has anyone else had something like this happen?
2件の返信
Seller_keSnEDesLFVwv
First, get a case number. You do this by opening a case, and asking seller support to fix the problem. They will almost certainly fail, of course, and probably fail in a spectacularly stupid manner. But you will then have a case number.
Once you have a case number, come back to this thread, post the number, and tag a mod.
Manny_Amazon
Hello @Seller_qTJiCxRI8PpIZ,
Thanks for posting to the Forums. Please share your most recent case ID from contacting Seller Support relating to this issue. I will review the details and see if there's any need for further escalation.
Regards,
- Manny
