I am writing to express my urgent need for assistance regarding a persistent issue I have encountered with processing a refund for one of my orders.

Despite multiple attempts to initiate the refund, the order page consistently displays the message "No units to refund." I have contacted Amazon seller support multiple times regarding this matter, but I have yet to receive an effective solution. Each interaction with seller support has ended with a request for me to wait, which has been quite frustrating.

Given the importance of maintaining a positive customer experience, I am seeking your immediate help to resolve this matter and provide a prompt resolution.

Thank you for your attention to this matter.