As the title says my account got terminated 4 years ago due to inactivity. I have spent months trying to get my account re-activated. Get my documents prepared and translated with notarization and everything and eventually got verified by Amazon. However I am one of those verified but not reactivated accounts. After all trial and errors attempts I have been told by Amazon official that I better have new account opened as the old one got terminated 4 years ago(P.S I have been trying to reactivate my account for last 3 months). I am presenting the content of the email that I have been sent.

"My name is Shridevi, and I will be assisting you today with this case. We understand that you would like to restore or reactivate your seller account. I realize the importance that this has for you and I will gladly help you to achieve the best resolution possible and give you the details behind every decision mentioned in this case. We reviewed your selling account and see that it has been 1348 days since the account was terminated or suspended. Unfortunately, we are unable to restore selling accounts which were terminated more than 4 weeks ago. We encourage you to open a new seller account on Amazon if you wish to continue selling. Alternatively To appeal this restriction, follow the steps below:

1. In Seller Central, go to Performance and click Account Health.

2. At the top of the Account Health page, click Reactivate your account.

3. Follow the instructions within the page to submit your appeal.

4. Click Submit to send your completed appeal to Amazon.

If you would like to submit additional information to the appeal, you can go to the Account Health page and click 'View Appeal'.

We might as well need a plan of action which is an explanation of the issues that lead to your deactivation, and preventative actions that you have implemented to ensure the issue does not happen again.

To learn how to create a plan of action, review the Create a plan of action to reinstate selling privileges page:

https://sellercentral.amazon.com/gp/help/G201623610?referral=A33XWXTZP9UMMW_A2BKT4L44EH5A7

To determine the issue on your seller account, review 'Why is this happening?' in your notification.

From there, you can upload the additional information or documentation to your appeal. To view the Account Health page, use the link below: https://sellercentral.amazon.com/performance/dashboard

On a personal level, we appreciate your patience, cooperation and understanding in this important matter. It is our privilege to have you as our valued Selling Partner and we want to make sure you are always taken care of.

We are now resolving this case and If you have any other concern, please create a new case to address it.

This will ensure your query is directed to the correct associate who is trained to handle it.

You can create a new case by clicking Contact Seller Support link which is present on the right side of all the help pages.

We appreciate your business and look forward to serving you again in the near future.

Were you satisfied with the support provided?

If yes, please click here:

https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=AQR4SJP8MOWZ2&c=12762529451&k=hy

If no, please click here:

https://sellercentral.amazon.com/hz/case-dashboard/hmd?p=AQR4SJP8MOWZ2&c=12762529451&k=hn

Thank you for selling with Amazon,

Shridevi P.

Amazon.com Seller Support"

My question is that am I not gonna be in trouble with opening new account even it is said by Amazon official? I mean isn't it the number one rule " do not open second account as the issue itself needs to be fixed first.

If any amazon officials could chime in I would be grateful.

Thanks in advance.