このようなメールは詐欺メールでしょうか？
私は海外＋日本Amazonで販売していましたが２年以上前にアカウントが停止し
それ以来出品数は０
２年以上Amazonにはずっとログインすらしていませんでした
突然昨日このようなメッセージが届きました
Amazonではこのようなメッセージは送ってこないでしょうか？
色々とクリックしてしまいましたが、、、
Hello,
Your Amazon Seller account is currently deactivated and placed in a dormant status due to a policy violation. We have charged up to a maximum of €3,400 to recover damages as a result of your policy violation in accordance with sections 6 and 7 of "Amazon’s Business Solutions Agreement" and section 9 of the "Amazon Payments Europe User Agreement".
Can the charge be appealed?
Yes, you can appeal the charge by signing up for an identity verification video interview. This is a mandatory requirement prior to disbursing any balance. To book an appointment for the interview, fill out the "Virtual Verification Form."
This form is hosted by Qualtrics, which is an external company, so the following link does not lead to our website.
After we receive your response through this form, we will invite you for the interview at one of your preferred times.
Note: If you have already completed the appeal process and have been charged, contact us at disbursement-appeals@amazon.co.uk
What happens during the disbursement appeal process?
This investigation is unrelated to a reinstatement appeal. During the disbursement appeal process, we will verify your account information and evaluate your account activity, which may include the following processes:
-- Validating your identity, financial instruments, supply chain documentation or other business documentation
-- Requesting you to provide additional information and validate your information with government agencies or third-party services
-- Reviewing any and all related accounts associated with your business
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview, as long as they have substantiating documentation showing their relationship to the business.
What happens if I do not appeal or if my appeal is unsuccessful?
Some or all of your funds will remain held to settle outstanding transactions or damages, including product returns or refunds, A-to-Z claims from buyers, inventory removal costs, and outstanding fees, in accordance with sections 6 and 7 of "Amazon’s Business Solutions Agreement", and section 9 of the "Amazon Payments Europe User Agreement."
Was my account deactivated by error?
If you believe your account has been deactivated in error, contact us by following the instructions in the banner on the top of your "Account Health Page"
https://sellercentral.amazon.co.uk/performance/dashboard
We are here to help
If you have questions about the content of this message, contact disbursement-appeals@amazon.co.uk
-- To learn more, go to "Amazon’s Business Solutions Agreement."
https://sellercentral.amazon.co.uk/help/hub/reference/G201190440
-- To learn more, go to "Amazon Payments Europe User Agreement."
https://pay.amazon.co.uk/help/201212430
このようなメールは詐欺メールでしょうか？
私は海外＋日本Amazonで販売していましたが２年以上前にアカウントが停止し
それ以来出品数は０
２年以上Amazonにはずっとログインすらしていませんでした
突然昨日このようなメッセージが届きました
Amazonではこのようなメッセージは送ってこないでしょうか？
色々とクリックしてしまいましたが、、、
Hello,
Your Amazon Seller account is currently deactivated and placed in a dormant status due to a policy violation. We have charged up to a maximum of €3,400 to recover damages as a result of your policy violation in accordance with sections 6 and 7 of "Amazon’s Business Solutions Agreement" and section 9 of the "Amazon Payments Europe User Agreement".
Can the charge be appealed?
Yes, you can appeal the charge by signing up for an identity verification video interview. This is a mandatory requirement prior to disbursing any balance. To book an appointment for the interview, fill out the "Virtual Verification Form."
This form is hosted by Qualtrics, which is an external company, so the following link does not lead to our website.
After we receive your response through this form, we will invite you for the interview at one of your preferred times.
Note: If you have already completed the appeal process and have been charged, contact us at disbursement-appeals@amazon.co.uk
What happens during the disbursement appeal process?
This investigation is unrelated to a reinstatement appeal. During the disbursement appeal process, we will verify your account information and evaluate your account activity, which may include the following processes:
-- Validating your identity, financial instruments, supply chain documentation or other business documentation
-- Requesting you to provide additional information and validate your information with government agencies or third-party services
-- Reviewing any and all related accounts associated with your business
Who should attend the video interview?
The owner and operator of this account should attend this verification interview. Depending on your business model, we understand there may be additional business partners who are integral to your business operations. These additional parties may also attend the verification interview, as long as they have substantiating documentation showing their relationship to the business.
What happens if I do not appeal or if my appeal is unsuccessful?
Some or all of your funds will remain held to settle outstanding transactions or damages, including product returns or refunds, A-to-Z claims from buyers, inventory removal costs, and outstanding fees, in accordance with sections 6 and 7 of "Amazon’s Business Solutions Agreement", and section 9 of the "Amazon Payments Europe User Agreement."
Was my account deactivated by error?
If you believe your account has been deactivated in error, contact us by following the instructions in the banner on the top of your "Account Health Page"
https://sellercentral.amazon.co.uk/performance/dashboard
We are here to help
If you have questions about the content of this message, contact disbursement-appeals@amazon.co.uk
-- To learn more, go to "Amazon’s Business Solutions Agreement."
https://sellercentral.amazon.co.uk/help/hub/reference/G201190440
-- To learn more, go to "Amazon Payments Europe User Agreement."
https://pay.amazon.co.uk/help/201212430
4件の返信
Seller_oHEZlSAsj6oFE
わかりません、差出人他の記載がないので何とも言えませんが、個人的には本物のように感じますが翻訳してください
アカ停中の月額費の請求のように感じました、アカ停が日本だけで海外が生きていたことはないですか？
いちセラーでは判断できないと思われます
テクニカルサポート（アカ停中できるかわかりませんが）へ真偽確認された方がいいかと思います
どうしても連絡できない場合：
＞アカウント停止になってしまった際のテクニカルサポートへの連絡方法についてですが、
下記の手順で連絡していただくことが可能であるようお見受けいたしますので、一度お試しいただくようご連絡くださいませ。
1.セラーセントラル右上の「ヘルプ」をクリック。
2.サポートを受けるページ下部にある、「私の問題は掲載されていません」をクリック。
3.クリックしたら出てくる入力欄に、言語で問題ございませんので、現在出品者様に起こっている問題を記載。
4.「次へ」をクリックし、連絡。
連絡できるかはわかりませんが、解決するといいですね
