Hey there @Seller_PMs0MhoXxFCDl,

Thank you so much for posting here in the Seller Forums! I hope this finds you well.

Seller_PMs0MhoXxFCDl

what going on with the verification process , successful verified my account and it’s still showing verified status on my account information , yet I got a deactivation message this morning asking for utilities bill to verify my account. Is it just me or that’s what’s currently going on Amazon

投稿を表示

I understand you have questions regarding your account and the recent request for a utility bill.

These documents will need to meet certain requirements which are listed here. They must:

• Be valid (not expired, revoked, inactive or closed).
• In order to ensure your documents are not rejected, make sure that they meet the following requirements
• Be high resolution and unobstructed (clear, readable, visible and in focus).
• Be complete and not cut off from any sides (not angled or cropped).
• Be a scanned image or photo of the original document taken from your mobile device's camera.
• Display the full document (front and back, if applicable).
• Be less than 50MB in size.
• Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
• Be authentic and unaltered.
• Must not be password-protected.
• Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

It is imperative to ensure the information on your account is matching the information on the utility bill so the team may verify your information.

Is there anything other documents requested? Other documents may have other requirements.

Feel free to provide any further relevant information here, such as the notification received or a case ID, and the community and I will further support you to the best of our ability.

All the best,

Stevie.