I am getting frustrating responses my first time trying to register for Brand Registry. I haver sourced a product and wish to place an order soon, but feel I need to have Brand Registry organised. I have a pending trademark application through the IP accelerator program and have samples of the stock from the supplier. In order to register for Brand Registry and to create my listing, I have encountered this error message via Amazon support in email: "With regard to 5665 error, I would like to inform you that the brand name for which you are applying must be permanently affixed on the product and/or product packaging. As the brand name was not permanently affixed on the product/packaging the application was declined." How can I get the brand name permanently fixed on the product/packaging, when I haven't placed an order with my supplier yet? I this something I need ask the supplier to do? The supplier is offshore, and I really want to go down the private label path, but not getting any meaningful help.

Some other issues or confusion I have:

Do I need to have Brand Registry approved before placing an initial order if I want to do private label?

How can I get exact figures for quotation purposes for Amazon Global Logistic to compare to freight forwarders and my suppliers shipping costs without being able to set up a product listing (I can't set up a product listing without being approved for brand registry)?

Is there a phone number or person I can actually speak with rather than being limited to this forum or unhelpful emails from support?

Thanks for considering my issues.