Negative Feedback On Used items, Buyer Claiming They Purchased New
Hello,
We received the below negative feedbacks:
"This item is not as described on Amazon. It is a used phone." Order # 114-8162398-2095411 (Case ID 16581452561)
"This phone is used. Does not say used in description." order # 113-5588949-3549838 (Case ID 16077278371)
Both cases the buyer purchased a used condition device but they mistakenly thought they purchased New condition and left negative feedback. We Emailed both buyers explaining they purchased in used condition but both didn't remove feedback.
We created a case with Amazon for feedback removal providing all information but they did not remove it either.
Would a mod be able to look into this and have the feedback removed? Thank You
@Jim_Amazon@Glenn_Amazon@Joey_Amazon@Topher_Amazon @Roberto_Amazon@SEAmod
Negative Feedback On Used items, Buyer Claiming They Purchased New
Hello,
We received the below negative feedbacks:
"This item is not as described on Amazon. It is a used phone." Order # 114-8162398-2095411 (Case ID 16581452561)
"This phone is used. Does not say used in description." order # 113-5588949-3549838 (Case ID 16077278371)
Both cases the buyer purchased a used condition device but they mistakenly thought they purchased New condition and left negative feedback. We Emailed both buyers explaining they purchased in used condition but both didn't remove feedback.
We created a case with Amazon for feedback removal providing all information but they did not remove it either.
Would a mod be able to look into this and have the feedback removed? Thank You
@Jim_Amazon@Glenn_Amazon@Joey_Amazon@Topher_Amazon @Roberto_Amazon@SEAmod
9件の返信
Seller_MyXY4Myx9zVcR
Did you ship your items with Amazon packing slips with condition descriptions?
Joey_Amazon
Hi @Seller_ucxIwRwbCrjOX,
Thank you for posting here at the forums!
I will connect with our internal team based on the information you have shared. Please allow me some time and I will post here any findings.
Thanks,
Joey
