Amazon has someone else as the brand owner. But we are the brand owner in Brand Registry
I am fighting a losing battle with Brand Registry support. Amazon changed the images for our Rescue Balm ASIN: B0003259NAS to the obsolete packaging. I have been trying to get them to change it back for the past month. They are now refusing to do it saying that someone else owns the brand. We are listed in brand registry as the brand owner and there are no other users listed. Same for seller central. I can't believe how incompetent the support team is.
Amazon has someone else as the brand owner. But we are the brand owner in Brand Registry
I am fighting a losing battle with Brand Registry support. Amazon changed the images for our Rescue Balm ASIN: B0003259NAS to the obsolete packaging. I have been trying to get them to change it back for the past month. They are now refusing to do it saying that someone else owns the brand. We are listed in brand registry as the brand owner and there are no other users listed. Same for seller central. I can't believe how incompetent the support team is.
1件の返信
JiAlex_Amazon
Hello @Seller_XoswXtf6F0Fgg
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. I understand it could be frustrated not been able to update the information of the product. However, I cannot pinpoint who is the other representative of the brand.
Your change request may be updated only if accepted by the winning contributor and further follow up is not required by you on the same.
Any assistance, don’t hesitate to reach out our support channel: https://sellercentral.amazon.com/help/center
Regards,
JiAlex
