A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
A-to-z Guarantee (Appeal) Claim for Order 111-2250414-4452206 was denied.
According to Amazon's Policy cited below:
"If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery."
*We shipped through Amazon Seller Central using BUY SHIPPING on time 03/17/2025
Shipped via Fedex tracking # 286521072366
Again, we shipped on time and through Amazon Seller Central using Buy Shipping as showed above. We request that this is corrected as it affects our Order Defect Rate(ODR)
A-Z claim for item shipped ON TIME and through Amazon's "Buy Shipping". ODR is affected
A-to-z Guarantee (Appeal) Claim for Order 111-2250414-4452206 was denied.
According to Amazon's Policy cited below:
"If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery."
*We shipped through Amazon Seller Central using BUY SHIPPING on time 03/17/2025
Shipped via Fedex tracking # 286521072366
Again, we shipped on time and through Amazon Seller Central using Buy Shipping as showed above. We request that this is corrected as it affects our Order Defect Rate(ODR)
4件の返信
Seller_MdxfEfnKed3gz
@Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Emet_Amazon
Josh_Amazon
Hello @Seller_MdxfEfnKed3gz,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand the situation you are experiencing with your A to Z claim appeal. Thank you so much for providing all the information and the orderID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
