Can't get compliance department to explain what the problem is with CPC and Test Reports that I've submitted
I manufactured a product and it needs to pass Amazon's Children's Toys compliance requirements (Test Reports & Children's Product Certificate). Fair enough. I used one of Amazon's recommended US labs to do the testing. I submitted the test report which showed that it passed all the relevant tests. I submitted the CPC. Now I get a response that says " Information Missing/Partial TR standard".
I have no idea what that means that they need. I've asked them to please explain what that means that they need so that I can get either the CPC fixed, the Test Report fixed or have additional tests done if necessary. I've asked this multiple ways over 3 times now.
All that happens is it says "under review" for a few days and then comes back with the same " Information Missing/Partial TR standard".
Anyone have any ideas as to how I can get this resolved?
Can't get compliance department to explain what the problem is with CPC and Test Reports that I've submitted
I manufactured a product and it needs to pass Amazon's Children's Toys compliance requirements (Test Reports & Children's Product Certificate). Fair enough. I used one of Amazon's recommended US labs to do the testing. I submitted the test report which showed that it passed all the relevant tests. I submitted the CPC. Now I get a response that says " Information Missing/Partial TR standard".
I have no idea what that means that they need. I've asked them to please explain what that means that they need so that I can get either the CPC fixed, the Test Report fixed or have additional tests done if necessary. I've asked this multiple ways over 3 times now.
All that happens is it says "under review" for a few days and then comes back with the same " Information Missing/Partial TR standard".
Anyone have any ideas as to how I can get this resolved?
1件の返信
Tatiana_Amazon
Hi @Seller_YJGPfoKLVlOaq,
Just coming across your post here. Are you still trying to get clarification on the messages from support?
If you are still looking for clarification, you can go ahead and send me your associated case ID and I'll take a look to see if I can help provide some clarity.
Tatiana
