Request another attempt for identity vertification
My Amazon seller account has been deactivated but failed to upload the required information on 25 /11/2024, and I have been waiting for a response to my identity verification request submitted on 28/11/2024 "Request another attempt for identity vertification".
Unfortunately, I have not received any updates or responses since then. my Case ID =16737252611
In the meantime, I have shipped inventory to Amazon FBA, and I am now facing compliance requirements that I am unable to meet due to the deactivation of my account. As my account is currently closed, I cannot submit the necessary documents through the platform.
I kindly request Account Health Support Team urgent assistance in the following matters:
Expedite the identity verification process: Please review and process my identity verification request as soon as possible to reactivate my account.
Compliance requirements: Provide guidance on how I can submit the required documents for compliance despite my account being deactivated.
Support during this period: Any additional support or temporary solutions to help me manage my inventory and compliance requirements until my account is reactivated.
I look forward to a helpfull response and hope to resolve this issue swiftly.
Request another attempt for identity vertification
My Amazon seller account has been deactivated but failed to upload the required information on 25 /11/2024, and I have been waiting for a response to my identity verification request submitted on 28/11/2024 "Request another attempt for identity vertification".
Unfortunately, I have not received any updates or responses since then. my Case ID =16737252611
In the meantime, I have shipped inventory to Amazon FBA, and I am now facing compliance requirements that I am unable to meet due to the deactivation of my account. As my account is currently closed, I cannot submit the necessary documents through the platform.
I kindly request Account Health Support Team urgent assistance in the following matters:
Expedite the identity verification process: Please review and process my identity verification request as soon as possible to reactivate my account.
Compliance requirements: Provide guidance on how I can submit the required documents for compliance despite my account being deactivated.
Support during this period: Any additional support or temporary solutions to help me manage my inventory and compliance requirements until my account is reactivated.
I look forward to a helpfull response and hope to resolve this issue swiftly.
1件の返信
Emet_Amazon
Hello @Seller_bp4GJM7Bp2NCO,
Thank you for posting your concerns with your verification process.
My Amazon seller account has been deactivated but failed to upload the required information on 25 /11/2024, and I have been waiting for a response to my identity verification request submitted on 28/11/2024 "Request another attempt for identity vertification".
Unfortunately, I have not received any updates or responses since then. my Case ID =16737252611
Looking over the situation, I have confirmed that the case ID you mentioned was resolved as a duplicate as the appropriate teams are currently reviewing your previously created case: 16731077801.
As mentioned this is currently pending review with the appropriate teams and as recently as 12/6 confirmed they will follow up on case: 16731077801. Please continue to monitor that case for their outcome and further communication.
In the meantime, I have shipped inventory to Amazon FBA, and I am now facing compliance requirements that I am unable to meet due to the deactivation of my account. As my account is currently closed, I cannot submit the necessary documents through the platform.
I kindly request Account Health Support Team urgent assistance in the following matters:
Expedite the identity verification process: Please review and process my identity verification request as soon as possible to reactivate my account.
You mentioned the urgency behind the matter due to the inventory you had already shipped in, I have made a note on the case for the teams to help express your situation.
Compliance documents when requested will need to be provided in the manage my compliance section of the account health page. This is located in the bottom right section if you attempt to manually navigate there.
If you already have the documentation, follow the path provided in the compliance section to submit your compliance documentation. This will create a case, which can be viewed in your case log. I can personally attest that the community has reported on a number of occasions that their compliance reviews are delayed. I do recommend if they have been pending for an exceeding amount of time to provide the related ASIN or case ID so I can follow up on the situation.
During any down time it is always recommended to review related policy pages on what or even how you plan of selling. You can also review our seller university to ensure when the account is open you are prepared to start selling.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
