California Academy of Health has joined the chat

Me

Sent at 7:43 AM

Issue: Include any relevant reference numbers (Optional)

Tracking Number: 9300110571012405031557 Order ID: 112-8430835-6763452

What do you need help with?

112-8430835-6763452 was refunded as a lost or unshipped item but was delivered on March 11 Tracking Number:

9300110571012405031557. One day late. We request a shipping refund because the item was report as not pickup/unshipped but later showed moverment - postal refund was denied.. We request the return of the refunded amount. $34.98

What steps have you taken already?

Refund was given and a refund request was made and denied.

Order ID: 112-8430835-6763452, 112-8430835-6763452, 112-8430835-6763452 , 112-8430835-6763452, 112-8430835-6763452 , 112-8430835-6763452

Amazon Support

7:43 AM

welcome to Amazon Seller Support Chat service

You are now connected to Mythili from Selling Partner Support

Mythili

7:43 AM

Thank you for contacting Selling Partner Support, my name is Mythili and I’m glad to support you today.

Me

Sent at 7:44 AM

112-8430835-6763452 was refunded as a lost or unshipped item but was delivered on March 11 Tracking Number:

9300110571012405031557. One day late. We request a shipping refund because the item was reported as not picked up/unshipped but later showed movement - the postal refund was denied.. We request the return of the refunded amount. $34.98

Mythili

7:48 AM

I could see that you want a refund of the shipping as the order was delivered.

Me

Sent at 7:49 AM

We request a shipping refund because the item was reported as not picked up/unshipped but later showed movement - the postal refund was denied.

Me

Sent at 7:50 AM

A full refund was given to the customer but they received the item. So the refund was given in error.

Mythili

7:50 AM

You can do a safe-T claim for refund of the order.

Me

Sent at 7:51 AM

ok thanks

Me

Sent at 7:51 AM

This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details

Mythili

7:54 AM

Thanks for providing the details

Me

Sent at 7:55 AM

That was the response attempting SAFE-T claim

Me

Sent at 7:56 AM

Sorry, I have to step away for a few minutes.

Mythili

7:56 AM

Okay.

Mythili

7:57 AM

If you were not eligible for Safe-T claim then contact the buyer and explain the situation to the buyer and file a retro charge.

Mythili

7:59 AM

Are we connected?

Mythili

8:00 AM

Are we still connected?

Mythili

8:01 AM

Since I haven’t received a response from you, I will disconnect this chat. Thank you for contacting Amazon, and have a great day.

This chat session is paused. If you still need support, send a message and we will connect you to an available associate.

California Academy of Health has joined the chat

Me

Sent at 8:02 AM

Issue: The customer will not do that, and we are not allowed to contact the customer after the sale.