Claim That Inventory Arrived as an Unexpected FNSKU Is Completely False
Our research shows that the 8 units of FNSKU B0DGYRFB8X that you sent with shipment FBA18K95594R have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
Case ID: 17461646881
There was absolutely no issue with the shipment from our side. Now Amazon is claiming that the units were received as an unexpected FNSKU and cannot be located, this is completely incorrect. All units were properly labeled with the correct FNSKU and the same Transparency code, following all Amazon requirements.
This situation is unacceptable and feels like a serious mishandling of inventory. Please @KJ_Amazon help me get reimbursed this is insanity. It's legitimate stealing.
Claim That Inventory Arrived as an Unexpected FNSKU Is Completely False
Our research shows that the 8 units of FNSKU B0DGYRFB8X that you sent with shipment FBA18K95594R have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.
Case ID: 17461646881
There was absolutely no issue with the shipment from our side. Now Amazon is claiming that the units were received as an unexpected FNSKU and cannot be located, this is completely incorrect. All units were properly labeled with the correct FNSKU and the same Transparency code, following all Amazon requirements.
This situation is unacceptable and feels like a serious mishandling of inventory. Please @KJ_Amazon help me get reimbursed this is insanity. It's legitimate stealing.
2件の返信
KJ_Amazon
Thanks for sharing that information and Case ID, @Seller_CCufYg5XAfqJh. I reviewed Case ID: 17461646881 and understand that you do not agree with the decision made regarding your shipment FBA18K95594R. I shared your case with our partner team and asked them to determine if they can provide you with additional information.
FBA inventory reimbursement policy
"If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we replace that item with a new item of the same product or reimburse you for it. For an item to be eligible under this policy, the following must be true: You have sent us the exact items and quantities stated in your shipping plan."
KJ_Amazon
