Escalated for Second Review - Information Not Being Reviewed
Hey,
On July 2nd after a long conversation with a very kind Health Support agent - the agent escalated our appeal to the second review team for further information as to what needs to be submitted for account reinstatement.
After 14 days, we heard back from the team on a follow up call to Health Support where the executive review team stated they need the following documents-
Invoice dated before the date of deactivation
Plan of Action with Root Cause and Issue Prevention
We went back into our files and submitted an invoice from an authorized distributor listed on the brand's website with supply chain proof along with an extremely in-depth Plan of Action.
The appeal was shortly declined for "outdated invoice" which makes absolutely no sense considering it is a much earlier invoice from the same distributor dated before the date of deactivation as requested.
We feel as if no one is looking at our appeals at this point, and the review team is not taking into account what the executive review team has requested.
Escalated for Second Review - Information Not Being Reviewed
Hey,
On July 2nd after a long conversation with a very kind Health Support agent - the agent escalated our appeal to the second review team for further information as to what needs to be submitted for account reinstatement.
After 14 days, we heard back from the team on a follow up call to Health Support where the executive review team stated they need the following documents-
Invoice dated before the date of deactivation
Plan of Action with Root Cause and Issue Prevention
We went back into our files and submitted an invoice from an authorized distributor listed on the brand's website with supply chain proof along with an extremely in-depth Plan of Action.
The appeal was shortly declined for "outdated invoice" which makes absolutely no sense considering it is a much earlier invoice from the same distributor dated before the date of deactivation as requested.
We feel as if no one is looking at our appeals at this point, and the review team is not taking into account what the executive review team has requested.
7件の返信
Atlas_Amazon
Hello @Seller_kFqn4WvdxnEjS
Thank you for the information provided regarding the recent requests and the documents you have provided. I have looked into your situation and do see where our team has transferred your information for additional review. As of now, we do not have any updates regarding the review.
We will continue to monitor the situation, and do ask that you keep track of your performance notifications and case log. If you receive any additional details relating to this situation, we will ask that you provide them to this thread for continued support.
Best,
Atlas
