Ship By, Deliver By, Etc. - Can someone clarify?
I'm trying to figure out all the various dates I see from Amazon. This is for FBM only.
Two basic questions:
(1) What does the date of first scan need to be based on the information below? Typically we ship (as in this case) on Monday afternoon, and the carrier scans on Tuesday.
(2) Is this shipment covered under Amazon Buy Now policy? If not, why not?
Here is what I see from the order screen:
Shipped via UPS, used Amazon Buy Shipping. Customer claims INR. Here are the dates showing in the customer's message:
This order appears on my OTDR report (it was late, apparently). The OTDR report shows:
Order date 7/6/24 18:57:51 GMT (7/6/24 11:57:51 PDT)
Promised ship date 7/9/24 06:59:59 GMT (7/8/24 23:59:59 PDT)
Ship confirmation date 7/8/24 14:24:24 GMT (7/8/24 07:24:24 PDT)
Carrier first scan date 7/9/24 16:27:00 GMT (7/9/24 09:27:00 PDT)
Promised delivery date without a promise extension 7/13/24 06:59:59 GMT (7/12/24 23:59:59 PDT)
Promised delivery date with a promise extension 7/13/24 06:59:59 GMT (7/12/24 23:59:59 PDT)
Actual delivery date 7/14/24 01:31:00 GMT (7/13/24 18:31:00 PDT)
And, finally, UPS tracking shows delivery at 07/13/2024 6:31 P.M.
Thanks.
Ship By, Deliver By, Etc. - Can someone clarify?
I'm trying to figure out all the various dates I see from Amazon. This is for FBM only.
Two basic questions:
(1) What does the date of first scan need to be based on the information below? Typically we ship (as in this case) on Monday afternoon, and the carrier scans on Tuesday.
(2) Is this shipment covered under Amazon Buy Now policy? If not, why not?
Here is what I see from the order screen:
Shipped via UPS, used Amazon Buy Shipping. Customer claims INR. Here are the dates showing in the customer's message:
This order appears on my OTDR report (it was late, apparently). The OTDR report shows:
Order date 7/6/24 18:57:51 GMT (7/6/24 11:57:51 PDT)
Promised ship date 7/9/24 06:59:59 GMT (7/8/24 23:59:59 PDT)
Ship confirmation date 7/8/24 14:24:24 GMT (7/8/24 07:24:24 PDT)
Carrier first scan date 7/9/24 16:27:00 GMT (7/9/24 09:27:00 PDT)
Promised delivery date without a promise extension 7/13/24 06:59:59 GMT (7/12/24 23:59:59 PDT)
Promised delivery date with a promise extension 7/13/24 06:59:59 GMT (7/12/24 23:59:59 PDT)
Actual delivery date 7/14/24 01:31:00 GMT (7/13/24 18:31:00 PDT)
And, finally, UPS tracking shows delivery at 07/13/2024 6:31 P.M.
Thanks.
4件の返信
Seller_OvL8C4BJWiuS9
Package needs to be scanned by the carrier by the "Ship by Date". From your post, it was delivered late.
Did you buy Amazon shipping?
KJ_Amazon
Hello @Seller_iKDvjr9hWfML4. Thanks for checking in with the forums and for those details.
(1) What does the date of first scan need to be based on the information below? Typically we ship (as in this case) on Monday afternoon, and the carrier scans on Tuesday.
(2) Is this shipment covered under Amazon Buy Now policy? If not, why not?
The Order's Promised ship date is: 7/9/24 06:59:59 GMT (7/8/24 23:59:59 PDT).
This order needed to ship by the end of day Monday, July 8. This is based on the PDT time zone.
The shipment's Carrier first scan date is 7/9/24 16:27:00 GMT (7/9/24 09:27:00 PDT).
The item was first scanned Tuesday morning PDT, which is what the ship date is based on.
The item is not covered through Amazon Buy Shipping protections because it did not ship on time.
Amazon A-to-Z Claim Buy Shipping protections apply when a seller ships on order on time using a "Claims Protected" shipping service.
The shipment also shows as not being delivered by the promised delivery date.
You can read more about those metrics in the below links.
Frequently asked questions about on-time delivery rate (OTDR)
Seller_iKDvjr9hWfML4
@Jim_Amazon Here's the issue: ALL of the times and dates are from the OTDR report (orders that didn't meet OTD). Where can we see these dates and times BEFORE SHIPPING THE ORDER?
