Too many buyers get their goods for free through AZ

Order: 113-6147598-1543458

When a customer contacts us about a missing part, we ask the customer to circle the missing part on the manual so that we can solve the problem for the customer. We have never had any missing parts in this product. In this regard, the customer has not responded to us. By the time the customer filed an AZ claim and we filed a complaint, during which time the customer had already received and used our package for up to a month. But Amazon still charged the customer $556.39 from our account, and the customer did not send the package back to us. This means that the customer receives a product for free through AZ. How ridiculous it is to defend unreasonable customers at the expense of sellers. The customer never told us about the missing parts. We highly doubt whether the customer feedback is true.

However, Amazon only listened to the customer's one-sided word, and then refunded the customer and included it in our ODR. Amazon's move is tantamount to chilling the hearts of sellers and driving sellers away from the Amazon platform.