Hello

Your Amazon seller account has been permanently deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds withholding policy":

https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6

Why did this happen?

We have taken this measure because you have provided compliance documents that appear to be forged or manipulated. All compliance documents that you provide must be original, authentic, and accurate. To learn more about our requirements, go to:

Dietary Supplements:

https://sellercentral.amazon.com/help/hub/reference/G55N3JF2WQS7RVNE?mons_sel_dir_mcid=amzn1.merchant.d.AAXOP6MXDWTNCKWKOMQR72YTYV5A&mons_sel_mkid=ATVPDKIKX0DER&mons_sel_dir_paid=amzn1.pa.d.ACFW4IKYU4PPAJSN3UGDY4S4DIQQ&ignore_selection_changed=true

Examples of products for which you have provided non-authentic compliance documents include, but may not be limited to:

Case ID: 14809221551

ASIN: B0CV9MLMBZ

Testing Lab: Shenzhen General Standard Testing Services Co.,Ltd

Report Number: RGST220929124

How do I reactivate my account?

To reactivate your seller account, submit evidence demonstrating that the compliance documents that you provided in relation to the previously listed ASIN cases are original, authentic, and accurate.

How do I send the required information?

To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:

https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_rp

What happens if I do not send the required information?

If you do not provide the required information, your account will remain deactivated.

Has your account been deactivated in error?

If you believe that there has been an error and that the compliance documents that you previously submitted are original, authentic, and accurate, please submit evidence to support your claim and we will investigate your concern. If we are unable to confirm that the documents that you provided are original, authentic, and accurate, your account will remain deactivated..

We did everything that Amazon asked!

Appeal Questionnaire for Reinstating Selling Privileges

1. What was the root cause that led to the issue?

The root cause of the issue was the submission of compliance documentation for the product ASIN B0CV9MLMBZ that was perceived as potentially manipulated or forged by Amazon's verification system. This misunderstanding arose due to a combination of factors, including the format of the submitted documents and the verification process of my supplier's documentation.

2. What actions have you taken to resolve the issue?

To resolve the issue, I have taken the following actions:

Review of Documentation:

I conducted a thorough review of all compliance documents related to ASIN B0CV9MLMBZ.

Verified the authenticity of all documents with my supplier and the testing laboratory, Shenzhen General Standard Testing Services Co., Ltd.

Resubmission of Documents:

I obtained new copies of all relevant compliance documentation directly from my supplier in the requested .msg and .eml formats to ensure compliance with Amazon’s requirements.

Submitted these documents, which include the Children’s Product Certificate, Test Reports, and all relevant email correspondence with the supplier and laboratory.

Communication with Supplier:

Contacted my supplier to ensure that all future documentation will be formatted and submitted according to Amazon's specific requirements.

Confirmed that all documents provided are original, unaltered, and comply with Amazon’s policies.

Internal Process Improvement:

Implemented a new internal procedure to double-check all documents for format, authenticity, and completeness before submission to Amazon.

Established a direct line of communication with my supplier to ensure quick resolution of any future compliance-related issues.

Submission of Supporting Evidence:

Included all necessary supporting evidence, including original emails from the supplier in .eml format, updated and verified test reports, and the Children’s Product Certificate.

Highlighted key areas in the supporting documents, such as ASIN, supplier names, and certification details, to ensure clarity and relevance.

Supporting Evidence:

Children’s Product Certificate

Test Report B0CV9MLMBZ

Email Correspondence with the Supplier and Laboratory in .eml format

Amazon does not accept documents, moderator, please tell me!