ASIN needing to be reinlist
Recently one of our ASIN got taken down because of an "asin creation policy" violation. As I read through the violation, we did not violate any of the creation policy and when I call support/account health - they do not give me any details.
We are wanting to submit a plan of action with a template either through support or account health. Has anyone had a similar issue like this? Is there a template i am able to use to reenlist the ASIN?
We are the brand owners.
ASIN needing to be reinlist
Recently one of our ASIN got taken down because of an "asin creation policy" violation. As I read through the violation, we did not violate any of the creation policy and when I call support/account health - they do not give me any details.
We are wanting to submit a plan of action with a template either through support or account health. Has anyone had a similar issue like this? Is there a template i am able to use to reenlist the ASIN?
We are the brand owners.
5件の返信
LeviDylan_Amazon
Hello @Seller_beZ1eFRUslh75,
Thank you for posting on the Seller Forums.
I see that you had an ASIN restricted due to a violation of the ASIN creation policy and you have questions about how to address this to reinstate the listing.
So that I can assist you the best, I will need to learn more about your situation. Do you currently have a violation for the affected ASIN, under the policy compliance section of your account health page? If so, can you share the exact type of violation? This will allow us to guide you on your next steps. Have you created any case logs about this concern? If so, can you include the case ID(s) here, so we can take a deeper look?
I look forward to learning more. Once you have reviewed the questions above, please feel free to respond here. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Emet_Amazon
Hello @Seller_beZ1eFRUslh75,
Thank you for following up.
You should have a performance notification which was sent on the same day you received the policy warning.
As you mentioned you have not receive a notice, since we will send a performance notification when these issue happen I would also ask that you review you email associated with the business. This information will help us offer guidance on resolving the issue.
we have not made any changes to this listing. we create listings all the time, but have never run into this issue that one of our asins get removed.
is there a way to reenlist since there was no warning received or notification?
The violation that resulted in the listing being remove would first need to be resolved, which is why I am again asking for more information surrounding your issue, without more details our information is limited. Do you have any cases or communication where we told you it was an ASIN creation policy violation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
