NCX rate
Hi Seller Community,
I am facing an issue with one of our products, we are selling it as FBM, and our product NCX rate is 10%, and we are not getting the featured offer/buybox for the last 2 weeks
Can someone please confirm me what is the reason why we are not winning the buybox, we are the only seller on this listing. Also, what is the maximum NCX rate it should be to avoid losing the buybox?
2件の返信
Emet_Amazon
Hello @Seller_pc6Pv4itKRxhA,
Thank you for posting your concerns with the NCX rate and loss of the buybox.
I am facing an issue with one of our products, we are selling it as FBM, and our product NCX rate is 10%, and we are not getting the featured offer/buybox for the last 2 weeks
Can someone please confirm me what is the reason why we are not winning the buybox, we are the only seller on this listing. Also, what is the maximum NCX rate it should be to avoid losing the buybox?
Due to the nature of the concern, I am reaching out to our community managers to follow up regarding your concerns. So they have the best path to look further into your situation, I encourage you to provide additional information surrounding the situation including cases or notifications you received.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_pc6Pv4itKRxhA
Thanks for reaching out to Amazon Forums. Could you please confirm whether you are still experiencing issues with not getting the feature offer for one of your ASIN's? Also, have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
Please refer to this help pages if you need more information about Feature offer eligibility and how to become the feature offer.
I look forward to hearing from you.
Have a great day!
Nano
