Pending Payment Scam Orders
Hi,
For the past two days, we have been receiving hundreds of orders per day, mostly for the same ASIN, and they all remain in pending payment status. It feels like someone is trying to deplete our stock and keep it locked up for three weeks. (Yes, Amazon waits 21 days for a payment to clear, which is insane.)
We contacted customer support, but they have been useless, as expected.
Has anyone experienced something like this before, and if so, how were you able to resolve it?
This is for FBA, not FBM.
Pending Payment Scam Orders
Hi,
For the past two days, we have been receiving hundreds of orders per day, mostly for the same ASIN, and they all remain in pending payment status. It feels like someone is trying to deplete our stock and keep it locked up for three weeks. (Yes, Amazon waits 21 days for a payment to clear, which is insane.)
We contacted customer support, but they have been useless, as expected.
Has anyone experienced something like this before, and if so, how were you able to resolve it?
This is for FBA, not FBM.
33件の返信
Seller_CW0P5hgbsiqWX
Yes, this is a tactic that competitors use to get rid of the competition. Since Amazon by default subtracts the pending purchase from your inventory, it can very well stop your sales.
Of course you can not see who the buyer really is, but Amazon can. That makes this a winnable problem when submitted for an investigation. Amazon's Buyer Abuse Prevention Team may ever be able to help.
You can control this. The buyer can see how many you have available for sale; this is how they know how many to place in pending. Try changing the available amount to 2-3. This will show the buyer you are not much of a worry.
Topher_Amazon
@Seller_nsTqZobQWJSCX SellC gives some pertinent info in the reply above, but if you open a support case for investigation please share that case number here for me to take a look and escalate if needed.
Topher
Seller_NaffGpwcLYP2C
File a report here:https://sellercentral.amazon.com/abuse-submission/form/inventory-hold
Seller_Z3SAB32tx2ORv
same here, we had about $6,000 worth of pending orders about 1000 items. (we sell low value items) It seems to be coming from outside of Amazon as a drop ship setup. it actually helped the traffic for us. Eventually it was canceled out of the system. it definitely has the depletion tactic, but is seems that something else is going internally, as if each order seems to have a multiplicity propagation error that is being exploited. the items that were pending are very slow movers and extremely unusual items! very strange!
Seller_MXmsewA6LgFl9
It happened to me a few years ago probably from competitors.
It is always good to restrict items sold per order and when it starts happening is good to restrict the ASIN to 1 unit only for each order maybe it could help.
Seller_qS4hi6SmsLLix
I've been there. Almost a month to have the order cancelled. How can a buyer have the order pending for payments anyway? As a buyer on Amazon I always get my cards charged normally. When I had an expired card I got a notification right away. No store takes that long to wait for payment. This is insane. I would say 24h to 48h maximum or your order is cancelled. What about instant approval/rejection of payment method like any other store?
Seller_w7Rnu7RWCb0PC
OMG! this is exactly what I am facing.. were you finally able to solve this issue or any work arounds you may have found?
