ASIN was judged as a restricted product, which had a great impact on the store. I was really disappointed with Amazon!
ASIN was judged as a restricted product, which had a great impact on the store. I was really disappointed with Amazon!
Our product was judged as a medical device by Amazon!
"It has been determined that this product is a nebulizer, metered-dose inhaler or related accessories, which is a medical device for professionals only. According to Amazon policy, medical supplies for professionals only can be sold to healthcare buyers who have an Amazon Business Purchasing account and have obtained the corresponding license."
But our product is not a medical device.
We provided a lot of information to prove that the product is not a medical device, but a long time has passed, and Amazon's customer service did not choose to reply to me, causing my product inventory to stagnate.
The inability to sell the product has really had a huge impact on the store.
This is my case id 17978155781
Is there any customer service who can save my store and save my ASIN!
@Manny_Amazon@Glenn_Amazon@Emet_Amazon@Micah_Amazon@CR_Amazon@Steve_Amazon@Rose_Amazon@Sandy_Amazon
ASIN was judged as a restricted product, which had a great impact on the store. I was really disappointed with Amazon!
ASIN was judged as a restricted product, which had a great impact on the store. I was really disappointed with Amazon!
Our product was judged as a medical device by Amazon!
"It has been determined that this product is a nebulizer, metered-dose inhaler or related accessories, which is a medical device for professionals only. According to Amazon policy, medical supplies for professionals only can be sold to healthcare buyers who have an Amazon Business Purchasing account and have obtained the corresponding license."
But our product is not a medical device.
We provided a lot of information to prove that the product is not a medical device, but a long time has passed, and Amazon's customer service did not choose to reply to me, causing my product inventory to stagnate.
The inability to sell the product has really had a huge impact on the store.
This is my case id 17978155781
Is there any customer service who can save my store and save my ASIN!
@Manny_Amazon@Glenn_Amazon@Emet_Amazon@Micah_Amazon@CR_Amazon@Steve_Amazon@Rose_Amazon@Sandy_Amazon
4件の返信
Cooper_Amazon
Good Morning @Seller_XYwQ2cAete7I0,
I see that you are still working on your appeal with the Restricted Products team on CASE ID 17978155781. As you just responded on the case, I would allow some more time for the partner team to respond back to you. Please feel free to reach back out to us once the case closes out if you have any further questions or concerns about this case.
Thank you for reaching out to us. Have a wonderful rest of your day.
Sincerely, Cooper_Amazon
