Buyer contacts us stating item not received
Hello all,
Need a little guidance here. We had a buyer reach out to us stating they did not receive there item. We checked the order and indeed the order is still in transit but we believe it is lost since this was shipped on Nov 4th, it was shipped to the same state so it should not take longer that 2 or 3 day's to arrive.
Question: Should I tell the buyer to file an A to Z??
We purchased shipping via Amazon.
We shipped and item was scanned on time just no delivery.
Are we still protected against this AtoZ?
Thank you in advance for any advise.
Buyer contacts us stating item not received
Hello all,
Need a little guidance here. We had a buyer reach out to us stating they did not receive there item. We checked the order and indeed the order is still in transit but we believe it is lost since this was shipped on Nov 4th, it was shipped to the same state so it should not take longer that 2 or 3 day's to arrive.
Question: Should I tell the buyer to file an A to Z??
We purchased shipping via Amazon.
We shipped and item was scanned on time just no delivery.
Are we still protected against this AtoZ?
Thank you in advance for any advise.
2件の返信
Seller_4zBzdtgCyS9EI
The package must have been scanned "in possession" by the carrier, on time. "Carrier picked up package" (scan sheet scans) are not accepted.
If it was scanned in their hands, on time, yes, send the buyer to open an A-Z claim.
If it was not, you need to refund this order before the buyer opens an A-Z
