I want to share my frustrating experience with Amazon Global Logistics (AGL) in hopes of bringing attention to their mishandling of shipments and lack of accountability.

Here’s what happened:

My freight forwarder handed off my goods to AGL, and the bill of lading (BOL) clearly showed multiple "ship-to" addresses—five in total. AGL accepted possession of my goods, as confirmed and signed on the BOL. Instead of delivering them to the specified 5 optimized spilt locations, they sent everything to a single fulfillment center. To make matters worse, they charged me $1,400 for their error.

Over the course of several months, I opened dozens of cases with Amazon and underwent a lengthy investigation process. Despite the BOL being undeniable evidence of their mistake, AGL's final response was:

“After reviewing the results of the relevant team, we are unable to reimburse you. The cost of your shipment is not eligible for reimbursement, and we are unable to reimburse you.”

No explanation. No accountability. Just a generic refusal with no justification for why I’m being charged for their error.

This isn’t just about the money—it’s about the principle. Businesses rely on logistics partners to fulfill obligations correctly, and when they don’t, the burden shouldn’t fall on the customer. This experience has left me questioning Amazon’s commitment to customer service and their willingness to address internal failures.

If anyone else has had a similar experience with AGL or Amazon, I’d love to hear how you handled it. Any advice on how to escalate this issue further would be greatly appreciated. I’m also considering legal action, as this level of negligence and disregard is completely unacceptable.

Let’s hold them accountable. These kinds of practices shouldn’t go unchecked.