"NODE error" glitch cant access my existing storefont
"Another account has claimed ownership of this Store. If you have a Vendor Central account, try signing in there. Learn more about Store policies."
This is complete insanity at this point. I spent over two months building my storefront and creating listings. I kept everything saved as a draft as I worked on them daily. I was finally ready to make the store live, but now I cannot access my drafted storefront or listings. I've been contacting support for the last three months and have absolutely gotten nowhere. It's a joke at this point. This is beyond bad; it's beyond unorganized. 80% of the responses I've gotten clearly show that my initial messages weren't even read. The replies I'm getting are as if they never read my message, almost to the point where I'm not sure if they're even meaning to message me or maybe messaging the wrong person by mistake.I've provided countless screenshots and proof of evidence, which I'm not even sure if the attachments are being viewed because of the responses I'm receiving. Between Seller Central, Brand Registry, and Ads, they have literally been passing me around like a hot potato. It's been nonstop repetitive for the last three months. Even after I tell them I'm being passed around, they still pass me back around. I even take screenshots of the replies saying, "Only Brand Registry can help you; I have created a case to contact them." Then I speak with Brand Registry, and they say, "Only Seller Central can help you; I have created a case to contact them." Then Seller Central says, "Only Ads can help you; I have created a case to contact them." This has been going on for three months. There's no phone support. This is just a complete nightmare. At this point, I'm just praying to the Amazon gods to help me with this. Everything else I've tried has fallen on deaf ears.
"NODE error" glitch cant access my existing storefont
"Another account has claimed ownership of this Store. If you have a Vendor Central account, try signing in there. Learn more about Store policies."
This is complete insanity at this point. I spent over two months building my storefront and creating listings. I kept everything saved as a draft as I worked on them daily. I was finally ready to make the store live, but now I cannot access my drafted storefront or listings. I've been contacting support for the last three months and have absolutely gotten nowhere. It's a joke at this point. This is beyond bad; it's beyond unorganized. 80% of the responses I've gotten clearly show that my initial messages weren't even read. The replies I'm getting are as if they never read my message, almost to the point where I'm not sure if they're even meaning to message me or maybe messaging the wrong person by mistake.I've provided countless screenshots and proof of evidence, which I'm not even sure if the attachments are being viewed because of the responses I'm receiving. Between Seller Central, Brand Registry, and Ads, they have literally been passing me around like a hot potato. It's been nonstop repetitive for the last three months. Even after I tell them I'm being passed around, they still pass me back around. I even take screenshots of the replies saying, "Only Brand Registry can help you; I have created a case to contact them." Then I speak with Brand Registry, and they say, "Only Seller Central can help you; I have created a case to contact them." Then Seller Central says, "Only Ads can help you; I have created a case to contact them." This has been going on for three months. There's no phone support. This is just a complete nightmare. At this point, I'm just praying to the Amazon gods to help me with this. Everything else I've tried has fallen on deaf ears.
3件の返信
JiAlex_Amazon
Hello @Seller_UjXdAGOMVjPS2
My name is JiAlex from the Community Manager team here on forums. I wanted to follow up on your post. I will review some information with an internal department. Once I got a resolution, I will let you know, this may take around 6 business days.
Any assistance, don’t hesitate to reach out our support channel
Regards,
-JiAlex
Seller_UjXdAGOMVjPS2
Many people working on it but still no resolution I'm just being passed around like hot potato still
JiAlex_Amazon
@Seller_UjXdAGOMVjPS2
I got notification advising they are contacting to our Executive Advertising Relations team, they will contact you shortly
Regards,
JiAlex