Return tracking number reissued, my product refunded
I have an item that requested a refund because it's cheaper elsewhere. They never returned the item, so after 30 days, I closed the request. 110 days after the initial request, I receive an email that the refund is initiated. I checked the tracking, only to see that it is clearly not my item. Myself and the buyer are both in SC, the item was shipped and sent to NY. I filed a SafeT claim, only to be returned a partial refund, not including the return shipping cost. I sent an explanation, along with a copy of the tracking. 3 times they sent the same stupid copy and paste response. Can a mod with a brain please look at this?
Also, what is the purpose of the 30 day return policy if they are going to issue refunds at any point in time?
Claim # 31502-33270-9533121
@Quincy_Amazon @Jim_Amazon @KJ_Amazon @Micah_Amazon
Return tracking number reissued, my product refunded
I have an item that requested a refund because it's cheaper elsewhere. They never returned the item, so after 30 days, I closed the request. 110 days after the initial request, I receive an email that the refund is initiated. I checked the tracking, only to see that it is clearly not my item. Myself and the buyer are both in SC, the item was shipped and sent to NY. I filed a SafeT claim, only to be returned a partial refund, not including the return shipping cost. I sent an explanation, along with a copy of the tracking. 3 times they sent the same stupid copy and paste response. Can a mod with a brain please look at this?
Also, what is the purpose of the 30 day return policy if they are going to issue refunds at any point in time?
Claim # 31502-33270-9533121
@Quincy_Amazon @Jim_Amazon @KJ_Amazon @Micah_Amazon
4件の返信
Seller_OvL8C4BJWiuS9
Did it fall in the "holiday return period" of 11/1/2024-1/31/2025? Also, even if it wasn't in the holiday return window, Amazon accepts returns all the time outside of the 30-day window-buyer centric platform.
Seller_q1v70XVPQGeIr
Can any mod help??
@Connor_Amazon @Quincy_Amazon @Jim_Amazon @KJ_Amazon
@Micah_Amazon
Joey_Amazon
Hello @Seller_q1v70XVPQGeIr,
Thank you for posting here at the forums and bringing this matter to our attention.
Before I connect with our internal team and review your claim. The product that was shipped/returned by the buyer/customer was materially different from what you ship correct ?
Thanks,
Joey
