Dear Amazon Support Team.

I received an email on July 28th saying that my account was temporarily inactive until my identity was verified after completing the credit card verification process. Therefore, I updated my credit card as required (but did not change the card number). After the update was completed, I received an account check link requiring identity information. I submitted PDF files of my ID card, business license, and bank statement according to the normal process, but the reply information was always vague and did not explain the reason. Now (July 30th) the account status is still inactive, which seriously affects my sales. I tried to open some cases for help, but they did not solve my problem.

The case reply message is as follows:

Hello!

We have reviewed the documents you provided, but were unable to complete the verification. Therefore, your case will be closed and your account will not be activated.

Why did this happen?

The documents you provided do not meet our policy requirements. We cannot provide more information about this issue.

We are here to help you

If you have any other questions about our policies or requirements, please contact Selling Partner Support

Seller Identity Verification Team

I feel that robots always reply to my case because the system is stuck in review. The Japanese seller customer service is also very simple and not as interactive as the US site to help solve problems.

@LeviDylan_Amazon @Jessica_Amazon @Sunnie_Amazon