セラーフォーラム
サインイン
サインイン
imgサインイン
imgサインイン
user profile
Seller_yMxFL0MmFOE2D

Order in Pending Status?

Hello , I would like to know if the customer place the order and the order is in pending state, till how long will it stay in the same status. I am asking because I can see my inventory getting to reserved and hence out of stock on the buyer portal, as lot of Inventory is stuck now, neither getting dispatched nor can be bought by genuine customers.

Please note: I use FBA mode

So neither is customer buying it neither cancelling the order. So I am stuck now... Can anyone help me please..

165件の閲覧
3件の返信
タグ:在庫
00
返信
user profile
Seller_yMxFL0MmFOE2D

Order in Pending Status?

Hello , I would like to know if the customer place the order and the order is in pending state, till how long will it stay in the same status. I am asking because I can see my inventory getting to reserved and hence out of stock on the buyer portal, as lot of Inventory is stuck now, neither getting dispatched nor can be bought by genuine customers.

Please note: I use FBA mode

So neither is customer buying it neither cancelling the order. So I am stuck now... Can anyone help me please..

タグ:在庫
00
165件の閲覧
3件の返信
返信
3件の返信
user profile
Seller_OvL8C4BJWiuS9

Pending orders remain pending for 7 days (giving the buyer an opportunity to fix payment method). They are given three tries, total 21 days.

10
user profile
Dominic_Amazon

Hi @Seller_yMxFL0MmFOE2D,

Dominic from Amazon here, happy to help. On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Best,

Dominic

00
user profile
Seller_J4xdAQedDDg8G

I have dealt with this issue for years with the same responses from Amazon, "awaiting payment verification". But what I am realizing is that a large percentage of my pending orders are actually "try before you buy" orders. You might be experiencing the same thing. They show as "awaiting payment verification" but Amazon has actually sent them a free product and once it is returned to Amazon, then the order comes through at $0. A FBA returns report shows that it has been returned after about 3 weeks of original order date. One of the things, among many that I dislike FBA. That's why, if it is our own product or we are the only seller of that product, we DON'T use FBA.

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_yMxFL0MmFOE2D

Order in Pending Status?

Hello , I would like to know if the customer place the order and the order is in pending state, till how long will it stay in the same status. I am asking because I can see my inventory getting to reserved and hence out of stock on the buyer portal, as lot of Inventory is stuck now, neither getting dispatched nor can be bought by genuine customers.

Please note: I use FBA mode

So neither is customer buying it neither cancelling the order. So I am stuck now... Can anyone help me please..

165件の閲覧
3件の返信
タグ:在庫
00
返信
user profile
Seller_yMxFL0MmFOE2D

Order in Pending Status?

Hello , I would like to know if the customer place the order and the order is in pending state, till how long will it stay in the same status. I am asking because I can see my inventory getting to reserved and hence out of stock on the buyer portal, as lot of Inventory is stuck now, neither getting dispatched nor can be bought by genuine customers.

Please note: I use FBA mode

So neither is customer buying it neither cancelling the order. So I am stuck now... Can anyone help me please..

タグ:在庫
00
165件の閲覧
3件の返信
返信
user profile

Order in Pending Status?

投稿者:Seller_yMxFL0MmFOE2D

Hello , I would like to know if the customer place the order and the order is in pending state, till how long will it stay in the same status. I am asking because I can see my inventory getting to reserved and hence out of stock on the buyer portal, as lot of Inventory is stuck now, neither getting dispatched nor can be bought by genuine customers.

Please note: I use FBA mode

So neither is customer buying it neither cancelling the order. So I am stuck now... Can anyone help me please..

タグ:在庫
00
165件の閲覧
3件の返信
返信
3件の返信
3件の返信
クイックフィルター
並べ替え
user profile
Seller_OvL8C4BJWiuS9

Pending orders remain pending for 7 days (giving the buyer an opportunity to fix payment method). They are given three tries, total 21 days.

10
user profile
Dominic_Amazon

Hi @Seller_yMxFL0MmFOE2D,

Dominic from Amazon here, happy to help. On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Best,

Dominic

00
user profile
Seller_J4xdAQedDDg8G

I have dealt with this issue for years with the same responses from Amazon, "awaiting payment verification". But what I am realizing is that a large percentage of my pending orders are actually "try before you buy" orders. You might be experiencing the same thing. They show as "awaiting payment verification" but Amazon has actually sent them a free product and once it is returned to Amazon, then the order comes through at $0. A FBA returns report shows that it has been returned after about 3 weeks of original order date. One of the things, among many that I dislike FBA. That's why, if it is our own product or we are the only seller of that product, we DON'T use FBA.

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_OvL8C4BJWiuS9

Pending orders remain pending for 7 days (giving the buyer an opportunity to fix payment method). They are given three tries, total 21 days.

10
user profile
Seller_OvL8C4BJWiuS9

Pending orders remain pending for 7 days (giving the buyer an opportunity to fix payment method). They are given three tries, total 21 days.

10
返信
user profile
Dominic_Amazon

Hi @Seller_yMxFL0MmFOE2D,

Dominic from Amazon here, happy to help. On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Best,

Dominic

00
user profile
Dominic_Amazon

Hi @Seller_yMxFL0MmFOE2D,

Dominic from Amazon here, happy to help. On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.

Best,

Dominic

00
返信
user profile
Seller_J4xdAQedDDg8G

I have dealt with this issue for years with the same responses from Amazon, "awaiting payment verification". But what I am realizing is that a large percentage of my pending orders are actually "try before you buy" orders. You might be experiencing the same thing. They show as "awaiting payment verification" but Amazon has actually sent them a free product and once it is returned to Amazon, then the order comes through at $0. A FBA returns report shows that it has been returned after about 3 weeks of original order date. One of the things, among many that I dislike FBA. That's why, if it is our own product or we are the only seller of that product, we DON'T use FBA.

10
user profile
Seller_J4xdAQedDDg8G

I have dealt with this issue for years with the same responses from Amazon, "awaiting payment verification". But what I am realizing is that a large percentage of my pending orders are actually "try before you buy" orders. You might be experiencing the same thing. They show as "awaiting payment verification" but Amazon has actually sent them a free product and once it is returned to Amazon, then the order comes through at $0. A FBA returns report shows that it has been returned after about 3 weeks of original order date. One of the things, among many that I dislike FBA. That's why, if it is our own product or we are the only seller of that product, we DON'T use FBA.

10
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう