Dear X, Thank you for using Amazon. Your account balance will remain the same, but the transfer will be withheld until this issue is resolved. The current outstanding balance is ${INSERT DISBURSEMENT BALANCE} yen. This amount may vary depending on your account status. In order to avoid any further impact on your account services, we ask that you ship any items that have already been ordered. For more information, please refer to our Sales Retention Policy ( https://sellercentral.amazon.co.jp/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6 ). You can always check the outstanding balance of your account in your Payments Report in Seller Central. You can also contact us at disbursement-appeals@amazon.co.jp . Why We Take This Action Amazon considers several factors when deciding whether to temporarily review a seller account. Examples of these factors can be found on Amazon’s help page “Seller Fulfilled Selling Account Review” ( https://sellercentral.amazon.co.jp/gp/help/G200320980 ). By maintaining a healthy account and adhering to best practices for listing, you can minimize the chances of your account being reviewed in the future. For more information, see the Amazon Seller University video “Make Pre-Prime: Best Practices”. https://sellercentral.amazon.co.jp/learn/courses?ref_=su_course_accordion&moduleId=eca353bf-0461-43e7-a5a4-15ab38acc463&courseId=d027e66e-d731-462a-9f0d-7afe4cbfba12 To expedite review of your account If you believe this action was taken in error, or would like to expedite your review, please send an explanation to selleraccount-review@amazon.co. Please submit it to jp . Please include the following information in your description: – The most recent tracking number for a recently shipped seller-fulfilled order. Alternatively, please check that the tracking number currently uploaded is correct. You can find your tracking number in the Manage Orders section of your seller account. Sellers using Amazon Easy Ship should ensure that they are using this service for their seller-fulfilled orders when submitting their information. https://sellercentral.amazon.co.jp/gp/help/external/201817070 – Evidence of delivery for recently shipped seller-fulfilled orders. This includes documents such as the purchaser’s receipt confirmation and proof of delivery. If the buyer has not yet been verified, you can request feedback from the buyer. You may not pressure buyers or offer incentives for feedback when contacting them. For more information, see Buyer Product Reviews Policy. https://sellercentral.amazon.co.jp/gp/help/external/YRKB5RU3FS5TURN – The address or address (URL or physical address) of another store (such as another Amazon account) where you sell similar products and where you can provide proof of delivery. – Evidence to help verify company information and a history of positive interactions between buyers and sellers. This includes company websites, emails, bank details, etc. Please ensure that all applicable company information in your Seller Central account is up to date. This is not required, but may expedite the company information verification and account review process. – If there are any logistical issues that are causing delays in the fulfillment of your order, please provide the reasons and relevant supporting evidence for consideration in our review. If you do not provide a satisfactory explanation, the review period will be extended for an additional 30 days until we have evidence to support the delivery of your most recent seller-fulfilled order. Once proof of delivery to the buyer has been confirmed, the review period will end, the seller’s shipment will be automatically resumed, and the payment funds will be released from the hold. If we do not find sufficient proof of delivery during this period, we will take further action and refund your entire Amazon account in accordance with our Amazon Program Policies ( https://sellercentral.amazon.co.jp/gp/help/external/G521 ). may stop completely. After the review period, we will send you an email notifying you of the action taken. If you believe you have additional evidence to support reopening by this point, please submit a complaint. Need help? If you have any questions about this review or the information requested above, please contact us below. https://sellercentral.amazon.co.jp/gp/help/G200320980 For more information on how to maintain your account health, watch the Amazon Seller University video “Maintain Your Seller’s Account Health”. https://sellercentral.amazon.co.jp/learn/courses?moduleId=f5890fd5-5dbe-48a3-a20d-65e48fbc949f&sid=SU-SEARCH-6d590ba6-f1c2-44a6-802e-0c2454bdd4f3&ref_=su_refined_search&modLanguage=English&videoPlayer=airy You can check the performance of your account here ( https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap ). Alternatively, you can check your account health on your iOS or Android device by selecting “Account Health” from the home screen of the Amazon Selling App. The Account Health page shows how your account is performing against the policies and performance metrics required to sell on Amazon. – iOS app download: https://itunes.apple.com/jp/app/amazon-seller/id794141485?mt=8 – Android app download: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=ja_jp
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com

I got an e-mail and decided to take a look.
Please help me what to do.