Risk of Automatic Handling Time Inforced
Mods HELP PLEASE this is just crazy I am a handmade seller and sometimes I can ship early but Amazon will punish sellers by forcing Automatic Handling time. Why??? Customers are pleased when orders arrive early! The order limit you can set per day is useless for handmade sellers it is what they order not how many they order that makes us need the handling time. Since I am the only one that makes the items I need that buffer in case I have a sick day...I am human.
So now I have to hold orders I have ready which is just plain bad customer service but Amazon forces us into this.
Please someone with common sense rethink this crazy policy.
Risk of Automatic Handling Time Inforced
Mods HELP PLEASE this is just crazy I am a handmade seller and sometimes I can ship early but Amazon will punish sellers by forcing Automatic Handling time. Why??? Customers are pleased when orders arrive early! The order limit you can set per day is useless for handmade sellers it is what they order not how many they order that makes us need the handling time. Since I am the only one that makes the items I need that buffer in case I have a sick day...I am human.
So now I have to hold orders I have ready which is just plain bad customer service but Amazon forces us into this.
Please someone with common sense rethink this crazy policy.
14件の返信
Seller_i6S8knzW6zU6Z
Hi @Seller_dVMKJ8a3J9Tx5,
Amazon has a special exception process for handmade sellers. Under the "Types of handling time" section at Manage your handling time, it states: "For certain product types, such as custom, heavy and bulky, handmade, perishable, or media SKUs, you can request an exception to manually set a SKU-specific handling time that will override what AHT has configured. To request an exception of your handling time, please contact Selling Partner Support and ask them to create a ticket."
Also, according to Amazon Handmade: Best practices for fulfilling orders, you can set production times up to 30 days for your handmade items. This longer timeframe should give you the flexibility you need for production variations and unexpected situations like sick days.
Hope this helps.
Best regards, Michael
KJ_Amazon
Thank you for sharing that information @Seller_i6S8knzW6zU6Z
As a general rule: AHT will be automatically enabled only if you have an average handling time gap of two days or more between your set handling time and your actual handling time, calculated over 30 days of shipments.
But as was pointed out, handmade sellers can request an exception from AHT and set SKU-specific handling time.
KJ_Amazon
As others have pointed out in post if we wait till the day Amazon says to ship we can no longer get the On Time Guarantee using the shipping the customer pays for. The On Time Guarantee is only good then with shipping that cost more than the sell itself.
Hello @Seller_dVMKJ8a3J9Tx5. I am not clear what sellers mean by the above. Are you seeing that claims/OTDR-protected shipping services are changing between the time the order is placed to the 'ship by' date of the order?
Hello @Seller_oDXVaydIpi3Hi. If you believe that the Fulfillment Insights Dashboard is not calculating your Promised Handling Time and Actual Handling Time correctly, I recommend submitting a support case with details.
Can you provide more details about the three-week delay you are seeing for economy shipments? The Fulfillment Insights Dashboard time window is a 14-day period with a one-week gap. The current window is the promised delivery date: 2/25/2025 - 3/11/2025.
Seller_AiLabv10II3uw
I thought automated handling time was an option, not a requirement. Am missing something?
