Hello @Seller_MAO6SGDBsMy5o,

Thank you for posting your concerns with your account deactivation and funds being withheld.

Seller_MAO6SGDBsMy5o

Hello, My account is deactivated ,

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I do see from your original thread that you were experiencing issues with verifying your identity and inventory that resulted in the accounts deactivation.

Typically, when there is an account deactivation, the funds within the account are held for a minimum of 90-days. Since your original post was from the end of February, could you advise on when the deactivation occurred and if you have exceeded the 90-days? You can confirm this on our funds withholding policy help page. This should also be in your original deactivation notice you received.

Seller_MAO6SGDBsMy5o

I received a link to join the video call , i did on my iphone in safari browser as suggested by amazon . And when i click join video call button, it is said that an associate will jion you in 1-4 minutes , and then my front facing camera turned on all then permissions given like mic and cam. But i m stiing in a place for like and hour , but no associate joins the video call.

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As you're mentioning your inability to complete the video call, you should have received a follow up notice with a new link to schedule a new video call. Since this process is required, this is the only path to request your funds.

Again, as noted earlier, once approved, you may still need to wait the 90-days if it has not yet been exceeded.

Regarding the account deactivation, as you had previously mentioned on your original thread, this was a mistake by a newer employee. Typically, with this scenario we will need proof of compliance and how the product did not violate our policy. What supporting evidence have you provided surrounding this situation?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.