Negative feedback that was a product review not being removed.
I received a negative feedback for a Nintendo 3ds XL (ASIN B084YWL3WB) I sold that has a picture of the product as it was originally released. In the renewed listing, it specifically states:
"Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box."
The negative feedback reads:
"Where’s the box shown in the picture .. it came in a plain box with bubble wrap. Which I appreciate but I wanted it exactly as the picture showed."
My understanding that if the feedback is solely a product review, the feedback can be removed. After escalating to support I am met with the same robotic response, that the feedback is not removable because it doesn't meet the guideline of being a product review. But clearly based on the description of the item, and the nature of the feedback, this is completely and wholely a complaint about the product even though it was shipped as described.
Is there a way to get further help with the feedback to be removed? Support has asked me to stop requesting removal without providing further explanation.
Negative feedback that was a product review not being removed.
I received a negative feedback for a Nintendo 3ds XL (ASIN B084YWL3WB) I sold that has a picture of the product as it was originally released. In the renewed listing, it specifically states:
"Amazon Renewed products will be packaged in either original packaging or in a new and clean cardboard box."
The negative feedback reads:
"Where’s the box shown in the picture .. it came in a plain box with bubble wrap. Which I appreciate but I wanted it exactly as the picture showed."
My understanding that if the feedback is solely a product review, the feedback can be removed. After escalating to support I am met with the same robotic response, that the feedback is not removable because it doesn't meet the guideline of being a product review. But clearly based on the description of the item, and the nature of the feedback, this is completely and wholely a complaint about the product even though it was shipped as described.
Is there a way to get further help with the feedback to be removed? Support has asked me to stop requesting removal without providing further explanation.
Quincy_Amazon
Hello @Seller_6lHjn5LZkTQiD
Thank you for posting your inquiry to the Forums.
I understand that you have received negative feedback that you believe should be removed and that you have already requested the feedback removal via your feedback manager. Please feel free to provide the related case ID number that was opened when you requested removal and I can take a look.
Looking forward to your response.
Regards,
Quincy_Amazon
12件の返信
Seller_4zBzdtgCyS9EI
Opening cases about feedback or review removal is a violation that will get your account suspended. feedback removal can ONLY be requested via the feedback manager.
Seller_6lHjn5LZkTQiD
Is there anyway to get one of the Amazon reps or moderators I see on this site to take a look into this and provide some help? I am new to using forums and would greatly appreciate some know how.
Quincy_Amazon
Hello @Seller_6lHjn5LZkTQiD
Thank you for posting your inquiry to the Forums.
I understand that you have received negative feedback that you believe should be removed and that you have already requested the feedback removal via your feedback manager. Please feel free to provide the related case ID number that was opened when you requested removal and I can take a look.
Looking forward to your response.
Regards,
Quincy_Amazon
