Perfect invoice not ungating a brand
I have been submitting a fully valid invoice to amazon to unagte WOLF industrial products from a reputable distributor with no success, even after reaching out to customer service 7 TIMES. Every time I call they make guesses about why my selling application was denied with no real solutions for me. For example, one individual said it was denied because of icons next to phone number and email address on the invoice and he said to modify the invoice to remove those icons as they were probably confusing the amazon approval software. Another man said I was denied because the state in my address was spelled out instead of being initials. Why cant an actual HUMAN review the application and override the denial? Can anyone help or provide insight?
Perfect invoice not ungating a brand
I have been submitting a fully valid invoice to amazon to unagte WOLF industrial products from a reputable distributor with no success, even after reaching out to customer service 7 TIMES. Every time I call they make guesses about why my selling application was denied with no real solutions for me. For example, one individual said it was denied because of icons next to phone number and email address on the invoice and he said to modify the invoice to remove those icons as they were probably confusing the amazon approval software. Another man said I was denied because the state in my address was spelled out instead of being initials. Why cant an actual HUMAN review the application and override the denial? Can anyone help or provide insight?
3件の返信
Seller_OvL8C4BJWiuS9
The question would be, does the distributor have authorization for you to sell om Amazon-the answer, most likely not. You would need an LOA from the brand itself.
Seller_nRFmxiQg4EGrw
While it's not an iron-clad rule, typically if a brand (such as WOLF) has their own storefront on Amazon, they are not going to allow 3P sellers to also sell here.
You will need to approach WOLF directly (not a distributor) to ask if they will allow you to sell their products here. Note that even if you do get permission, it's unlikely that you will do well, as who would buy from an unknown source when you could just as easily buy from the brand itself.
Manny_Amazon
Hello @Seller_8wdlxukJUvc77,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. I did want to provide the link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Regards,
- Manny
