679.99 a-z cliam granted but not held against me
this is what i got:
The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate
REALLY IT WAS SIGNED FOR AND YOU TELL ME THAT IS WAS DELIVERED YET YOU STEAL THE 679.99 FROM ME? how does that make any sense?
679.99 a-z cliam granted but not held against me
this is what i got:
The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate
REALLY IT WAS SIGNED FOR AND YOU TELL ME THAT IS WAS DELIVERED YET YOU STEAL THE 679.99 FROM ME? how does that make any sense?
2件の返信
Atlas_Amazon
Hello @Seller_9Wl8dlwuREm4U
Thank you for the information provided regarding the issues that have occurred with your recent A-Z claim. I understand you are attempting to understand the decision that was made with the information you provided.
I have gone ahead and engaged another community manager to further review this situation. Please continue to refer to this thread with any future questions or updates on the situation.
Best,
Atlas
Josh_Amazon
Hello @Seller_9Wl8dlwuREm4U,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this a to z claim. To help you further, can you please confirm if you have already created a case to Seller Support for this issue? If so, please share with me the case ID so I can look further. Also share with me the order ID so I can review it.
If you haven't reach out to Seller Support yet, you need to create a case for support through the following link: Seller Support.
Kind regards,
-Josh
