Winning Contributor
Hi,
Like other sellers, we're having issues with the "Winning Contributor" concept.
We are the brand owner, no external seller can make changes to our listings. We're registered in Brand Registry.
Problem: How can we identify who the winning contributor is per listing? We're having to play a guessing game with multiple accounts and multiple seller support cases every day, sometimes taking weeks to resolve. Is there a way to know who within our brand is controlling the listing? Could an Administrator be able to view this information? Or could an Administrator choose who the winning contributor is per ASIN?
Also, seller support always says the winning contributor will be notified. However this is a lie. Either really make a notification happen (email or case or something else) or stop saying there is a notification sent when there isn't.
Thank you
Tanguy
Winning Contributor
Hi,
Like other sellers, we're having issues with the "Winning Contributor" concept.
We are the brand owner, no external seller can make changes to our listings. We're registered in Brand Registry.
Problem: How can we identify who the winning contributor is per listing? We're having to play a guessing game with multiple accounts and multiple seller support cases every day, sometimes taking weeks to resolve. Is there a way to know who within our brand is controlling the listing? Could an Administrator be able to view this information? Or could an Administrator choose who the winning contributor is per ASIN?
Also, seller support always says the winning contributor will be notified. However this is a lie. Either really make a notification happen (email or case or something else) or stop saying there is a notification sent when there isn't.
Thank you
Tanguy
28件の返信
Cooper_Amazon
Good Evening @Seller_NcqUqSJAmpMbx , Thanks for reaching out to us on the Seller Forums. Did you still have questions about the winning contributor within a brand?
Linked is the Seller Central help page that covers a bit about How we choose information for the detail page.
"When multiple sellers sell the same product through a single detail page, Amazon automatically combines the best product data from various seller submissions to ensure customers get the best experience. Sellers and manufacturers can contribute product information on a product detail page. When evaluating contributions, we consider sales volume, refund rate, buyer feedback, and A-to-z guarantee claims."
Hopefully the information above helps answer your question, but if not, please provide us with the CASE ID that you have been working with Selling Partner Support on so we may begin to investigate the issue more thoroughly. Have a good night and take care. Sincerely, Cooper_Amazon
