Customized Claim Code Issue
I'm trying to set-up a promotion for percentage off. Everything is fine until I try to use my own claim code. When I click review the system tells me: "A promotion already exists with this claim code. Please enter a unique claim code". I do not have any other promotions (this is the first) so my code cannot have been used. My code is within the acceptable length and use only letters and numbers. I've tested the exact same promotion parameters with an automated claim code and it works. What am I missing regarding custom claim codes?
Customized Claim Code Issue
I'm trying to set-up a promotion for percentage off. Everything is fine until I try to use my own claim code. When I click review the system tells me: "A promotion already exists with this claim code. Please enter a unique claim code". I do not have any other promotions (this is the first) so my code cannot have been used. My code is within the acceptable length and use only letters and numbers. I've tested the exact same promotion parameters with an automated claim code and it works. What am I missing regarding custom claim codes?
1件の返信
Glenn_Amazon
Greetings @Seller_uBeZM8YzTZcpe,
Thanks for reaching out with your issue with Claim Codes. In general you should be able to use a Claim Code if you have never used it before so this likely needs to be reviewed by a technical team to see what is happening with your promotion. You learn more about Promotions here. Please note if you are creating a Social Media Promo Code there is a specific structure required:
Social media promo codes start four hours after they are created and can run for up to 30 days. You can customize the claim code to feature your brand name, product type, sponsored influencers, or upcoming events. Claim codes must be 8 to 12 alphanumeric characters in length including the numeric prefix.
If your Promotion is not a Social Media Promo Code, I'd recommend reaching out to the Seller Support team with your issue. If your run into any issues with your case reach out here with your Case ID and I'll review to see what escalation options exist. Thank you.
-Glenn
