Hello @Seller_QETJhPZA9B274,

Thank you for reaching out. My apologies on the frustration that this has caused.

As part of our continued effort to make Amazon the safest and most trusted store in the world for customers and sellers, we launched the Payment Service Provider Program. This enhances our ability to detect, prevent, and take actions against potential bad actors so we can continue to protect customers and sellers from fraud and abuse. Sellers that choose to use a Payment Service Provider (PSP) to receive their Amazon store sales proceeds are required to use a PSP that is participating in this Program.

How do I know if I’m using a Payment Service Provider (PSP)?

You are using a PSP if the bank account you assigned as Deposit Method to your Amazon store is managed by a payment company instead of directly issued to you by a deposit-taking bank.

How do I know if I need to switch my PSP or provide another bank account?

• If you use a PSP that is not listed as a currently participating PSP, we recommend you contact them to learn about their enrollment plan. If they do not plan to enroll, switch to one of the following disbursement solutions within 45 days after receiving an email notification from Amazon:
• A bank account provided to you by a participating PSP
• A bank account directly issued to you by a deposit-taking bank accepting disbursements in your Amazon store currency
• Amazon Currency Converter for Sellers (ACCS) disbursing to your bank account obtained either directly from a deposit-taking bank or from a participating PSP.

I do see you have opened case ID 15354468871. Payoneer will need to provide the KYC document to Amazon.

Please let me know if you have any additional questions.

Cheers,

Micah