FedEx OneRate - Carrier Adjustment Error
Case ID: 17926336991
CC: @KJ_Amazon
We have tried to reach out to Seller Support, and they are redirecting us to contact FedEx for review. Per's @KJ_Amazon's post (linked here, this is incorrect.
We tried to explain this to the Seller Support agent, who instead dug their heels into that statement and said no other assistance could be provided. We shipped a package that was 22x7x13 and weighed 38 pounds. This qualifies for the Extra Large box size, thus resulting in the appropriate price of $29.50. We have received a carrier adjustment based on carrier audited dimensions and weight. Except that the carrier dimensions and weight match those listed on the label. The carrier adjustment was for over $200. Since Amazon is the sender of record, there is no avenue to pursue this directly with FedEx.
We have several more examples of smaller FedEx OneRate adjustments for the same issue, but (for now) have chosen to let those go because it's not worth fighting tooth and nail for $6.75.
Mods - Is it possible to get this case escalated? We've shipped out several packages with the same dimensions, weight, and FedEx service level over the last few weeks. We are afraid that all of them are going to be given this adjustment which will significantly eat into our cash flow.
FedEx OneRate - Carrier Adjustment Error
Case ID: 17926336991
CC: @KJ_Amazon
We have tried to reach out to Seller Support, and they are redirecting us to contact FedEx for review. Per's @KJ_Amazon's post (linked here, this is incorrect.
We tried to explain this to the Seller Support agent, who instead dug their heels into that statement and said no other assistance could be provided. We shipped a package that was 22x7x13 and weighed 38 pounds. This qualifies for the Extra Large box size, thus resulting in the appropriate price of $29.50. We have received a carrier adjustment based on carrier audited dimensions and weight. Except that the carrier dimensions and weight match those listed on the label. The carrier adjustment was for over $200. Since Amazon is the sender of record, there is no avenue to pursue this directly with FedEx.
We have several more examples of smaller FedEx OneRate adjustments for the same issue, but (for now) have chosen to let those go because it's not worth fighting tooth and nail for $6.75.
Mods - Is it possible to get this case escalated? We've shipped out several packages with the same dimensions, weight, and FedEx service level over the last few weeks. We are afraid that all of them are going to be given this adjustment which will significantly eat into our cash flow.
3件の返信
KJ_Amazon
Hello @Seller_B9umWv0jMUAxK. Thank you for checking in with the forums about that shipment.
In some cases, updated FedEx Carrier-Audited info does not transmit to Seller Central. In cases where an adjustment was applied even when Seller Central displays matching carrier-audited and customer-entered dimensions and weight, please visit the FedEx website for the tracking number to check if updated information is available.
For the shipment under dispute in Case ID: 17926336991, the FedEx carrier-audited dimensions are larger than the original label dimensions. FedEx One Rate has a strict 2200-cubic-inch limit.
Please note that if you're basing the shipping dimensions on the listed carton size: these dimensions may represent "Inside Dimensions" with the "outside dimensions" being larger.
Your best next step is to submit photos showing the package dimensions, supporting your original label information.
