Need help with SAFE-T claim
Dear community, I need your help.
My claim was denied but it doesn't make any sense. the unit is a Coffee machine, and it is returnable. However, the client never complained about the order and got a full refund. I do not have a return request or any messages from the client.
Claim details: 40977-28634-9642715
111-0347483-3059432
We have denied your reimbursement request for order 111-0347483-3059432.
Why is this happening?
The item is non-returnable. Orders not returned because they are designated as non-returnable by Amazon are not eligible for reimbursement unless the return reason is buyer faulted. For more information about the Amazon return policy, visit "About Our Returns Policies":
-- https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
If the item was delivered in a different condition, you can reach out to the shipper for insurance. For more information, visit the CSBA reimbursement policy:
-- https://sellercentral.amazon.com/gp/help/G7KCD8BYQER79WWJ
Need help with SAFE-T claim
Dear community, I need your help.
My claim was denied but it doesn't make any sense. the unit is a Coffee machine, and it is returnable. However, the client never complained about the order and got a full refund. I do not have a return request or any messages from the client.
Claim details: 40977-28634-9642715
111-0347483-3059432
We have denied your reimbursement request for order 111-0347483-3059432.
Why is this happening?
The item is non-returnable. Orders not returned because they are designated as non-returnable by Amazon are not eligible for reimbursement unless the return reason is buyer faulted. For more information about the Amazon return policy, visit "About Our Returns Policies":
-- https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7
If the item was delivered in a different condition, you can reach out to the shipper for insurance. For more information, visit the CSBA reimbursement policy:
-- https://sellercentral.amazon.com/gp/help/G7KCD8BYQER79WWJ
2件の返信
Joey_Amazon
Hello @Seller_0MFyobCRS4QhB,
Thank you for posting here at the forums!
I understand you are having issues with Order ID 111-0347483-3059432. I will connect with our internal team regarding your SAFE T Claim for this particular case. I will post here any findings.
In the meantime I will post here for future reference best practices on how to successfully appeal a SAFE T Claim.
Sincerely,
Joey
