New Lab Test Requirements
Hi all,
We've followed Amazon's new lab test requirements which to request a lab service through the compliance dashboard.
We've go through the process and the lab (i.e Underwriters Laboratories) have uploaded the necessary documents with PASS indications.
To our surprise, our product is being marked as "Rejected" in the compliance dashboard.
We appealed and whoever (or whatever) is responding to our messages, keep asking us to request lab service. The problem is that we already did and the outcome was uploaded few days ago.
Whoever (or whatever) is reading our messages clearly does not understanding the process and this is frustrating.
@Glenn_Amazon @Rose_Amazon @Manny_Amazon can you please assist? The Case IDs are:
Case ID: 16552771121
Case ID: 16552769321
Case ID: 16552600751
Case ID: 16564313811
Case ID: 16552766211
Case ID: 16552887771
Thanks.
New Lab Test Requirements
Hi all,
We've followed Amazon's new lab test requirements which to request a lab service through the compliance dashboard.
We've go through the process and the lab (i.e Underwriters Laboratories) have uploaded the necessary documents with PASS indications.
To our surprise, our product is being marked as "Rejected" in the compliance dashboard.
We appealed and whoever (or whatever) is responding to our messages, keep asking us to request lab service. The problem is that we already did and the outcome was uploaded few days ago.
Whoever (or whatever) is reading our messages clearly does not understanding the process and this is frustrating.
@Glenn_Amazon @Rose_Amazon @Manny_Amazon can you please assist? The Case IDs are:
Case ID: 16552771121
Case ID: 16552769321
Case ID: 16552600751
Case ID: 16564313811
Case ID: 16552766211
Case ID: 16552887771
Thanks.
4件の返信
Glenn_Amazon
Thank you for your details @Seller_RufTpk1oVTXTh,
I'm currently looking into this issue with our escalation team. As soon as I have any updates I will reach out to you here. Thank you for your understanding.
-Glenn
