New Multi-Channel Fulfilment reimbursement caps start August 23, 2024

We’re updating our Multi-Channel Fulfilment (MCF) reimbursement policy.

Starting August 23, 2024, the maximum reimbursement amounts for orders fulfilled by MCF will be as listed in the following table:

Country	Per unit value cap (local currency)
Australia	$450
Canada	$400
France	(275 * 0.2) + (100 * 0.05) = €25
Germany	(275 * 0.2) + (100 * 0.05) = €25
Italy	(275 * 0.2) + (100 * 0.05) = €25
Japan	(50,000 * 0.2) + (10000 * 0.05) = ¥2500
Mexico	$5,000
Spain	(275 * 0.2) + (100 * 0.05) = €25
UK	£250

These amounts are per eligible unit lost or damaged during the fulfilment process. This change brings our MCF reimbursement policy in line with that of the broader industry.

For items valued at more than the maximum reimbursement amount, we recommend that you buy third-party insurance.