identify - US INFORM Consumers Act and in accordance with Section 1
Regarding Seller Identity Verification i'm already providing it several times the entire required by the new US INFORM Consumers Act and in accordance with Section 1 of the Amazon Business Solutions Agreement. But i still haven't received the reply from amazon or they respond as if they hadn't analyzed the uploaded files.
I kindly hope for a prompt solution to my problem. more than a month without Amazon following up on unlocking my account, causing enormous damage to our company and employees.
Could you please review the documents in this case and help us to open my account?
I'm anxious about this all the time , and i really look forward to hearing from you.
Thanks in advance!
identify - US INFORM Consumers Act and in accordance with Section 1
Regarding Seller Identity Verification i'm already providing it several times the entire required by the new US INFORM Consumers Act and in accordance with Section 1 of the Amazon Business Solutions Agreement. But i still haven't received the reply from amazon or they respond as if they hadn't analyzed the uploaded files.
I kindly hope for a prompt solution to my problem. more than a month without Amazon following up on unlocking my account, causing enormous damage to our company and employees.
Could you please review the documents in this case and help us to open my account?
I'm anxious about this all the time , and i really look forward to hearing from you.
Thanks in advance!
2件の返信
Jaijai_AMZ_136
Hi @Seller_feR6p4AhiyPJR
This is Jaijai from Amazon to provide more support on your end.
From your earlier narration, we understand that you are seeking assistance to reactivate your account.
According to your attached images, it might be the review team unable to verify the document that you provided. You are required to reverify your Identity Verification.
Please follow these steps to reverify your Identity Verification.
1. Go to “Account Info”
2. Click on "Reactivate your account" and “Start re-verification”
3. Provide your information and documents
4. You will need:
a) Valid government issued ID or passport
b) Recent bank or credit card statement
c) Business license, if applicable
d) A valid cell phone number for verification
In order to ensure your documents are not rejected, make sure that they meet the following requirements:
* Be valid (not expired, revoked, inactive or closed).
* Be high resolution and unobstructed (clear, readable, visible and in focus).
* Be complete and not cut off from any sides (not angled or cropped).
* Be a scanned image or photo of the original document taken from your mobile device's camera.
* Display the full document (front and back, if applicable).
* Be less than 50MB in size.
* Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
* Be authentic and unaltered.
* Must not be password-protected.
* Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
To learn more about our requirements, you go to "Seller Identity Verification"
We hope that the above information is helpful to you.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thank you,
Jaijai
