私のアカウントは停止されましたが、Amazonが提供しなければならない情報をすべて提供しました。どうすればいいですか？？
私は中国からの売り手で、私は去年Amazon.jpに登録して、それから審査のメールを受け取って、内容は以下の通りです：
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds for JPY {No upcoming disbursements.} will not be transferred to you but will be held in your account while we work with you to address this issue. This amount may change depending on your account status. Ship any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.co.jp/gp/help/G1791
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions in the banner at the top of the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation following the instructions in the banner at the top of the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.jp to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the “Funds withholding policy”:
https://sellercentral.amazon.co.jp/gp/help/9RA9LYBJ3QP27M6
We’re here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.co.jp/cu/contact-us
${USE ONLY FOR SELLERS WITH DISBURSEMENT FUNDS}You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about these topics, send an email to payments-funds@amazon.co.jp.
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS: https://itunes.apple.com/jp/app/amazon-seller/id794141485
– Download the Amazon Seller app for Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=ja_jp
Sincerely,
Seller Performance Team
Amazon.co.jp
私はすべての情報を提供して私の真実性を証明して、私の身分証明書、パスポート、クレジットカード、会社の家賃契約、水道料金、電気料金、ネット料金の請求書、しかし依然として審査を通過していないで、そしてメールの中で私に二度と返事をしないことを教えてくれました。
私はその後、私の共同口座の英国と欧州駅で正常に運営されていましたが、昨年末には、停止された日本駅のために私の欧州サイトもすべて停止されました！
私はまだFBAに在庫がたくさんありますが、今はどうすればいいですか。数ヶ月が経っても私はまだこの問題を解決することができません。
Amazonの提案では、まず日本駅の審査を処理してからヨーロッパ駅を処理するように言われましたが、私の日本駅はできませんでした。審査です。。ああ、気が狂いそう。。
私のアカウントは停止されましたが、Amazonが提供しなければならない情報をすべて提供しました。どうすればいいですか？？
私は中国からの売り手で、私は去年Amazon.jpに登録して、それから審査のメールを受け取って、内容は以下の通りです：
Hello,
Your Amazon seller account has been deactivated and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds for JPY {No upcoming disbursements.} will not be transferred to you but will be held in your account while we work with you to address this issue. This amount may change depending on your account status. Ship any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.co.jp/gp/help/G1791
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name and address visible
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions in the banner at the top of the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation following the instructions in the banner at the top of the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.jp to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the “Funds withholding policy”:
https://sellercentral.amazon.co.jp/gp/help/9RA9LYBJ3QP27M6
We’re here to help
If you have questions about our policies or the required information, you can contact Selling Partner Support:
https://sellercentral.amazon.co.jp/cu/contact-us
${USE ONLY FOR SELLERS WITH DISBURSEMENT FUNDS}You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about these topics, send an email to payments-funds@amazon.co.jp.
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_ap
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS: https://itunes.apple.com/jp/app/amazon-seller/id794141485
– Download the Amazon Seller app for Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=ja_jp
Sincerely,
Seller Performance Team
Amazon.co.jp
私はすべての情報を提供して私の真実性を証明して、私の身分証明書、パスポート、クレジットカード、会社の家賃契約、水道料金、電気料金、ネット料金の請求書、しかし依然として審査を通過していないで、そしてメールの中で私に二度と返事をしないことを教えてくれました。
私はその後、私の共同口座の英国と欧州駅で正常に運営されていましたが、昨年末には、停止された日本駅のために私の欧州サイトもすべて停止されました！
私はまだFBAに在庫がたくさんありますが、今はどうすればいいですか。数ヶ月が経っても私はまだこの問題を解決することができません。
Amazonの提案では、まず日本駅の審査を処理してからヨーロッパ駅を処理するように言われましたが、私の日本駅はできませんでした。審査です。。ああ、気が狂いそう。。
4件の返信
Seller_RY9qEPI4HhK84
これが正しい方法です。
AmazonJPのアカウントを回復するしか 方法はありません。
公共料金の請求書で 躓くセラーさんは多いです。
提出した書類が、請求書では無かったか
Amazonの登録情報と請求書の住所氏名が 一緒では無かったか
のいずれかかもしれませんので
提出された公共料金の請求書に記載がされている住所・氏名を
Amazonの会社住所の方に 一字一句同じにして下さい。
正式名称/販売業者名も同じにします。
Gemini_Amazon
平素はアマゾンセラーフォーラムをご利用いただきまして誠にありがとうございます。
回答させていただきます、アマゾンのGeminiと申します。
よろしくお願いします。
Akubi 様が仰っているように、住請求書の記載情報はAmazon上の登録情報と一致していますか。
住所の番地や建物名は請求書と合致しているものでしょうか。
また、利用明細書を提出されている出品者様も多く見受けられますが、必ず請求書を提出していただけきますようお願いいたします。
投稿されてから4日ほど経過しているかと思いますので、現在の出品者様の状況とともに共有していただければと存じます。
よろしくお願いします。
Gemini
