Multiple Account Violation, but there is no another account
Hello,
Our account was reactivated/suspended because of Multiple Account Violation. But, we have no other accounts associated with us. None of our employees have an Amazon Seller account either, we're 100% certain of this.
We don't even know what other account or accounts caused this to happen. When Amazon got back to us, they gave us the name of our own account and said it was the cause, but this has been the only account we have since the beginning. It is like we have one and only account, and amazon says this is the cause of Multiple Account violation, sounds like a misunderstanding here.
We however, had to change our user e-mails that we use for logging into our Amazon Seller account because of a temporary domain issue with our mail provider and we believe that might be the cause maybe?
We can't see any other possibility at the moment.
When we try to call Amazon seller support, there is no phone number to call. When we request them to call us, it says the phone is ringing, but our phone never actually rings and we never receive a phone call from Amazon, the phone call help service is not working well unfortunately, I have to say that.
When Amazon sends us automated emails about the issue, they say 'You must first reactivate the related account by submitting an appeal. Please follow the instructions in the communication received for that account.'
OK, but we didn't receive any communication or directions what to do.
We would really appreciate any help, suggestions and experience sharing and guidance here.
Thanks in advance
Regards
Multiple Account Violation, but there is no another account
Hello,
Our account was reactivated/suspended because of Multiple Account Violation. But, we have no other accounts associated with us. None of our employees have an Amazon Seller account either, we're 100% certain of this.
We don't even know what other account or accounts caused this to happen. When Amazon got back to us, they gave us the name of our own account and said it was the cause, but this has been the only account we have since the beginning. It is like we have one and only account, and amazon says this is the cause of Multiple Account violation, sounds like a misunderstanding here.
We however, had to change our user e-mails that we use for logging into our Amazon Seller account because of a temporary domain issue with our mail provider and we believe that might be the cause maybe?
We can't see any other possibility at the moment.
When we try to call Amazon seller support, there is no phone number to call. When we request them to call us, it says the phone is ringing, but our phone never actually rings and we never receive a phone call from Amazon, the phone call help service is not working well unfortunately, I have to say that.
When Amazon sends us automated emails about the issue, they say 'You must first reactivate the related account by submitting an appeal. Please follow the instructions in the communication received for that account.'
OK, but we didn't receive any communication or directions what to do.
We would really appreciate any help, suggestions and experience sharing and guidance here.
Thanks in advance
Regards
2件の返信
Seller_CW0P5hgbsiqWX
"We however, had to change our user e-mails that we use for logging into our Amazon Seller account because of a temporary domain issue with our mail provider and we believe that might be the cause maybe?"
That does sound like you did it to your self. This is the time of the year that Amazon slows way down on resolving these issues. Amazon is happy with the live sellers they have this month during holiday shopping.
Stevie_Amazon
Hi there @Seller_pptwReCkNdFDR,
I do hope this finds you well! Thank you for utilizing the Seller Forums.
I understand your account has recently been deactivated due to your account being related to another account and you do not recognize the account as one of yours. I would like to provide further insight into the applicable policies as well as a few resources for you to utilize as you work to address the issue.
Amazon's Seller Code of Conduct states all sellers may only maintain a single selling account unless there is a legitimate business need to have multiple accounts. This includes, but is not limited to, having a separate brand or being recruited to participate in an Amazon program which would require a second account. When permitted to do so, all accounts do have to remain in good standing at all times. If one account is not in good standing and becomes deactivated, all accounts associated with it will also be deactivated and remain so until the root of the issue is addressed.
This policy is also applicable when the same personal information is present on multiple accounts. Such personal information or data are typically unique to one entity, like an e-mail address, business address, or phone number. Other contributing factors can include financial details, internet address, and even the device where Seller Central is accessed. While each situation is unique in how the information came to the account, Amazon automatically assumes the accounts are maintained and owned by the same entity or person.
Like with your situation, it has been detected your account is related to another selling account. You have also stated that you have updated your login e-mail which might have caused such an issue. While this could very well be a contributing factor, I would also like you to consider the following questions:
- Have you ever utilized a 3rd party to access and run your account?
- Have you ever shared your account information with anyone else- whether it be a family member, friend, employee, or employer?
- Do you use your own device or a shared device to access Seller Central?
- Do any of your friends, relatives, or employees have their own selling account?
Reactivating the target account is the quickest way to reactivate any associated account. The performance notification is worded in such a way to offer sellers the quickest resolution, but this is not the only option you have to reactivate your account if the connected account is not one you recognize.
You will need to provide evidence of your account being solely owned by you in addition to providing proof you do not have another selling and are in no way related to the selling account. This can be business registration information, financial documents, and other documents; these are not the only documents you may provide. If you have anything else that can explain how you are not related to this other account, provide them in an appeal submission.
If you discover you were once related to that account but are no longer so, you will want to provide documentation and details of when the relationship had began, end it ended, what it entailed, as well as details on the owner that of that account, how they became related, and the steps you have taken to ensure no information is being shared between them now.
For more information on addressing this type of violation, please view this seller university video.
I understand I have provided a great deal of information here, so I would like to give you the time to read over it, visit the links, and ask further questions in this thread.
I look forward to your reply,
Stevie
