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Seller_Iy8ZfXfIluRMO

1か月前

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help！

@Danny_Amazon @KJ_Amazon @CR_Amazon

181件の閲覧

5件の返信

出品情報の作成と管理

タグ:商品のフィードバック

22

返信

Seller_Iy8ZfXfIluRMO

1か月前

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help！

@Danny_Amazon @KJ_Amazon @CR_Amazon

出品情報の作成と管理

タグ:商品のフィードバック

22

181件の閲覧

5件の返信

返信

5件の返信

Seller_rI7BZIczK8iAC

1か月前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Seller_Iy8ZfXfIluRMO

Feedback Content: “They are misleading with the wrong tracking id.”

投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

Seller_Iy8ZfXfIluRMO

The entire feedback comment is a product review

投稿を表示

20

Michelle_Amazon

1か月前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20

Seller_rI7BZIczK8iAC

3週間前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Seller_Iy8ZfXfIluRMO

please check our waybill number again

投稿を表示

It matters what number you did put in seller central, in that shipment.

00

Michelle_Amazon

3週間前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00

このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう

Seller_Iy8ZfXfIluRMO

1か月前

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help！

@Danny_Amazon @KJ_Amazon @CR_Amazon

181件の閲覧

5件の返信

出品情報の作成と管理

タグ:商品のフィードバック

22

返信

Seller_Iy8ZfXfIluRMO

1か月前

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help！

@Danny_Amazon @KJ_Amazon @CR_Amazon

出品情報の作成と管理

タグ:商品のフィードバック

22

181件の閲覧

5件の返信

返信

Feedback Removal Request for Order ID 112-4926184-7093018

投稿者：Seller_Iy8ZfXfIluRMO

1か月前

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help！

@Danny_Amazon @KJ_Amazon @CR_Amazon

出品情報の作成と管理

タグ:商品のフィードバック

22

181件の閲覧

5件の返信

返信

5件の返信

5件の返信

クイックフィルター

並べ替え

Seller_rI7BZIczK8iAC

1か月前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Seller_Iy8ZfXfIluRMO

Feedback Content: “They are misleading with the wrong tracking id.”

投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

Seller_Iy8ZfXfIluRMO

The entire feedback comment is a product review

投稿を表示

20

Michelle_Amazon

1か月前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20

Seller_rI7BZIczK8iAC

3週間前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Seller_Iy8ZfXfIluRMO

please check our waybill number again

投稿を表示

It matters what number you did put in seller central, in that shipment.

00

Michelle_Amazon

3週間前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00

このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう

Seller_rI7BZIczK8iAC

1か月前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Seller_Iy8ZfXfIluRMO

Feedback Content: “They are misleading with the wrong tracking id.”

投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

Seller_Iy8ZfXfIluRMO

The entire feedback comment is a product review

投稿を表示

20

Seller_rI7BZIczK8iAC

Seller_Iy8ZfXfIluRMO様の投稿への返信

1か月前

Seller_Iy8ZfXfIluRMO

Feedback Content: “They are misleading with the wrong tracking id.”

投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

Seller_Iy8ZfXfIluRMO

The entire feedback comment is a product review

投稿を表示

20

返信

Michelle_Amazon

1か月前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20

Michelle_Amazon

Seller_Iy8ZfXfIluRMO様の投稿への返信

1か月前

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20

返信

Seller_rI7BZIczK8iAC

3週間前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Seller_Iy8ZfXfIluRMO

please check our waybill number again

投稿を表示

It matters what number you did put in seller central, in that shipment.

00

Seller_rI7BZIczK8iAC

Seller_Iy8ZfXfIluRMO様の投稿への返信

3週間前

Seller_Iy8ZfXfIluRMO

please check our waybill number again

投稿を表示

It matters what number you did put in seller central, in that shipment.

00

返信

Michelle_Amazon

3週間前

Seller_Iy8ZfXfIluRMO様の投稿への返信

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00

Michelle_Amazon

Seller_Iy8ZfXfIluRMO様の投稿への返信

3週間前

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00

返信

このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう