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Seller_Iy8ZfXfIluRMO

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help!

@Danny_Amazon @KJ_Amazon @CR_Amazon

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Seller_Iy8ZfXfIluRMO

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help!

@Danny_Amazon @KJ_Amazon @CR_Amazon

タグ:商品のフィードバック
22
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Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
Feedback Content: “They are misleading with the wrong tracking id.”
投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

user profile
Seller_Iy8ZfXfIluRMO
The entire feedback comment is a product review
投稿を表示
20
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20
user profile
Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
please check our waybill number again
投稿を表示

It matters what number you did put in seller central, in that shipment.

00
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_Iy8ZfXfIluRMO

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help!

@Danny_Amazon @KJ_Amazon @CR_Amazon

181件の閲覧
5件の返信
タグ:商品のフィードバック
22
返信
user profile
Seller_Iy8ZfXfIluRMO

Feedback Removal Request for Order ID 112-4926184-7093018

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help!

@Danny_Amazon @KJ_Amazon @CR_Amazon

タグ:商品のフィードバック
22
181件の閲覧
5件の返信
返信
user profile

Feedback Removal Request for Order ID 112-4926184-7093018

投稿者:Seller_Iy8ZfXfIluRMO

ID:17479857641

Dear Amazon Seller Support,

I am writing to formally request the removal of the negative feedback for Order ID 112-4926184-7093018.

Feedback Content: “They are misleading with the wrong tracking id.”

The entire feedback comment is a product review which should be removed.

The buyer is clearly talking about the product and not the service that was provided. This should be removed and placed in product reviews, not seller feedback.

The logistics number was real and we refunded the customer.

Thank you for your help!

@Danny_Amazon @KJ_Amazon @CR_Amazon

タグ:商品のフィードバック
22
181件の閲覧
5件の返信
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Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
Feedback Content: “They are misleading with the wrong tracking id.”
投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

user profile
Seller_Iy8ZfXfIluRMO
The entire feedback comment is a product review
投稿を表示
20
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20
user profile
Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
please check our waybill number again
投稿を表示

It matters what number you did put in seller central, in that shipment.

00
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
Feedback Content: “They are misleading with the wrong tracking id.”
投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

user profile
Seller_Iy8ZfXfIluRMO
The entire feedback comment is a product review
投稿を表示
20
user profile
Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
Feedback Content: “They are misleading with the wrong tracking id.”
投稿を表示

What does the tracking ID have to do with the quality of your product? Explain please.

user profile
Seller_Iy8ZfXfIluRMO
The entire feedback comment is a product review
投稿を表示
20
返信
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. I have reviewed the tracking that you entered and it doesn't deliver to the correct city. As you entered the wrong tracking information, the tracking shows delivered to Roanoke, VA and should have been delivered to BROWNSVILLE, TX , which caused a negative customer experience, the feedback does not qualify for removal. In the future, ensure that you enter the correct tracking information when you ship your customers orders.

While I know that this is not the outcome you were hoping for, I thank you for your understanding.

Regards,

Michelle

20
返信
user profile
Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
please check our waybill number again
投稿を表示

It matters what number you did put in seller central, in that shipment.

00
user profile
Seller_rI7BZIczK8iAC

user profile
Seller_Iy8ZfXfIluRMO
please check our waybill number again
投稿を表示

It matters what number you did put in seller central, in that shipment.

00
返信
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00
user profile
Michelle_Amazon

Hello @Seller_Iy8ZfXfIluRMO,

Thanks for reaching out. As the tracking information you provided was from January and the item was not purchased until March, the feedback will not be able to be removed. It's the sellers responsibility to ensure that you are entering the correct tracking information for your customers to be able to track their shipment.

Thanks for your understanding,

Michelle

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう